Bilingual IT Helpdesk Specialist (JP/KR/EN)

Antares Management Services; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Antares Management Services is seeking a bilingual IT helpdesk specialist to assist customers in Japanese, Korean and English. You will diagnose hardware and software issues, create ITSM tickets with clear details, and coordinate with the Japan IT team to resolve problems.

Working in a shift-based role five days per week, 9 hours daily (0700–2200) with a 1-hour break, you will deliver quality customer service to stakeholders and participate in on-job training as needed.

Qualifications

• Proficient in written and spoken Japanese (JLPT N2+).
• Proficient in written and spoken Korean (TOPIK 5+).
• Experience in a helpdesk or IT support role.
• Strong problem solving, attention to detail and communication.
• Able to work in a shift environment including evenings and weekends.

Responsibilities

• Respond to customer inquiries and handle technical issues via phone, email, and chat in Japanese or Korean and English.
• Coordinate with Japan IT team, HQ and external parties to resolve problems.
• Troubleshoot and resolve hardware and software issues.
• Create ITSM tickets with clear descriptions and proper categorization.
• Collaborate with team members to ensure timely resolutions.
• Deliver quality customer service to stakeholders.

Skills

Japanese language

Korean language

Customer service

Problem solving

Communication skills

Attention to detail

Tools

ITSM systems

Helpdesk software

Job description

Antares Management Services is seeking a bilingual IT helpdesk specialist to assist customers in Japanese, Korean and English. You will diagnose hardware and software issues, create ITSM tickets with clear details, and coordinate with the Japan IT team to resolve problems.

Working in a shift-based role five days per week, 9 hours daily (0700–2200) with a 1-hour break, you will deliver quality customer service to stakeholders and participate in on-job training as needed.