Bilingual IT Helpdesk Engineer (JP/EN) — Shift‑Flexible

NTT America, Inc.; Cyberjaya; On-site; MYR 33,000 - 67,000; Full time

Job summary

NTT DATA is seeking a proactive IT Service Desk professional in Cyberjaya to support end users with hardware, software, and network issues. The role involves installing and maintaining end-user devices, troubleshooting diverse tech problems, and coordinating with vendors to resolve incidents.

The ideal candidate has Japanese & English language skills (JLPT N2 preferred), excellent communication, and strong problem-solving abilities.

Qualifications

• Japanese & English language proficiency required (reading, writing, speaking).
• Diploma or degree in IT/Computing or equivalent IT helpdesk experience.
• Open to fresh graduates with IT background.
• Strong communication and problem-solving abilities required.

Responsibilities

• Provide first-level support for hardware, software, and network-related issues to end users on various IT systems and applications.
• Assist in the installation, configuration, and maintenance of end-user computing devices and software.
• Troubleshoot and resolve technical problems with desktops, laptops, printers, mobile devices, and other peripherals.
• Monitor and manage alerts for network and server performance, ensuring issues are resolved promptly.
• Coordinate troubleshooting procedures with customers, system/network vendors, and network carriers.
• Receive and execute Service/Change Requests as per NTT and/or customer defined rules and procedures.
• Document and track all support requests and incidents in the NTT ticketing system.
• Maintain up-to-date knowledge of NTT products, services, and IT infrastructure.
• Recommend procedure modifications or improvements to streamline support processes.

Skills

Bilingual Japanese & English

Excellent communication skills

Analytical problem-solving

Teamwork/independence

Education

Diploma or degree in IT/Computing

Equivalent IT helpdesk experience

Tools

ITIL

CompTIA A+

Network+

Job description

NTT DATA is seeking a proactive IT Service Desk professional in Cyberjaya to support end users with hardware, software, and network issues. The role involves installing and maintaining end-user devices, troubleshooting diverse tech problems, and coordinating with vendors to resolve incidents.

The ideal candidate has Japanese & English language skills (JLPT N2 preferred), excellent communication, and strong problem-solving abilities.