Bilingual Customer Service Specialist – Mandarin/English (24/7)

ManpowerGroup; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global leader in customer experience management is seeking candidates in Kuala Lumpur for a customer service role. The position requires fluent Mandarin and English communication skills, with a minimum education of SPM or equivalent. Candidates are encouraged to support customers by providing exceptional service and building strong rapport. This role involves 24/7 rotational shifts and is perfect for those looking to grow and adapt in a dynamic work environment.

Qualifications

• Fluent in Mandarin and English, with excellent written and verbal communication skills.
• Minimum education level: SPM or equivalent.
• Proven ability to build strong customer rapport and deliver exceptional service.
• Experience in customer service within banking or financial institutions is an advantage.
• Fresh graduates are encouraged to apply.
• Strong willingness to learn, improve, and adapt in a dynamic environment.

Responsibilities

• Educate customers on self-service options and automated service channels.
• Conduct call backs for transaction confirmations and request supporting documents.
• Clarify customer needs, evaluate problems, and provide effective solutions.
• Perform specified Know Your Customer (KYC) tasks as required.
• Maintain a professional, empathetic, and customer-first attitude.
• Collaborate with team members to meet performance targets and service level agreements.
• Handle additional duties to support overall operations.

Skills

Fluent in Mandarin

Fluent in English

Excellent communication skills

Strong customer rapport

Education

SPM or equivalent

Job description

A global leader in customer experience management is seeking candidates in Kuala Lumpur for a customer service role. The position requires fluent Mandarin and English communication skills, with a minimum education of SPM or equivalent. Candidates are encouraged to support customers by providing exceptional service and building strong rapport. This role involves 24/7 rotational shifts and is perfect for those looking to grow and adapt in a dynamic work environment.