Bilingual Client Success & Operations Specialist

Tarro; Kuala Lumpur; On-site; MYR 78,120; Full time

Job summary

A technology-driven company based in Kuala Lumpur is seeking a Bilingual Client Operation Specialist fluent in Mandarin and English. In this full-time role, you will address client concerns, establish trusted relationships, and ensure effective communication between clients and staff. A passion for client success, strong communication skills, and the ability to work under pressure are essential. This position offers a competitive total salary package of up to RM7000 per month, including base salary and incentives.

Qualifications

• Must be fluent in English and Mandarin.
• Quick learner with product knowledge.
• Passionate about helping clients succeed.

Responsibilities

• Address clients' concerns effectively through various channels.
• Establish trusted relationships with clients.
• Provide solutions to customer issues promptly.
• Liaise with English-speaking colleagues and Mandarin-speaking clients.

Skills

Professional fluency in English

Professional fluency in Mandarin

Strong work ethic

Excellent communication skills

Ability to work under pressure

Job description

A technology-driven company based in Kuala Lumpur is seeking a Bilingual Client Operation Specialist fluent in Mandarin and English. In this full-time role, you will address client concerns, establish trusted relationships, and ensure effective communication between clients and staff. A passion for client success, strong communication skills, and the ability to work under pressure are essential. This position offers a competitive total salary package of up to RM7000 per month, including base salary and incentives.