Bilingual Candidate Experience & Support Specialist II

Cisive Malaysia Sdn. Bhd; Malaysia; On-site; MYR 33,480 - 55,800; Full time

Job summary

Cisive Malaysia Sdn. Bhd is seeking a Candidate Experience Representative II to deliver exceptional customer service and technical support. You will handle various queries and support users in navigating Cisive systems while ensuring issue resolution and high client feedback.

Qualifications include a Bachelor's degree, at least 1 year of customer service experience, and proficiency in English and Mandarin. The role involves a roster schedule covering weekdays and weekends.

Qualifications

• Minimum 1 year experience in customer service or call center environment.
• Proficiency in English and Mandarin; ability to read and translate Chinese documents.
• Basic research skills.

Responsibilities

• Identify escalated technical issues and route to IT department.
• Maintain departmental logs and prepare month-end statistics reports.
• Provide feedback to management regarding various issues.
• Collaborate with infrastructure team on updates and changes.
• Handle high volume of inbound calls.
• Support applicants via live chat.
• Conduct research activities by collecting and analyzing information.

Skills

Interpersonal skills

Fast learning of computer applications

Problem-solving skills

Communication skills

Multi-tasking and prioritization

Basic Excel proficiency

Education

Bachelor degree or higher

Job description

Cisive Malaysia Sdn. Bhd is seeking a Candidate Experience Representative II to deliver exceptional customer service and technical support. You will handle various queries and support users in navigating Cisive systems while ensuring issue resolution and high client feedback.

Qualifications include a Bachelor's degree, at least 1 year of customer service experience, and proficiency in English and Mandarin. The role involves a roster schedule covering weekdays and weekends.