BELLMAN

Care Luxury Hotels & Resorts; Johor Bahru; On-site; MYR 22,000 - 29,000; Full time

Job summary

TROVE Hotel Johor Bahru is seeking a Bellman to deliver personalized guest services at the lobby, assist with luggage, and coordinate with departments to ensure a seamless guest experience. The role emphasizes welcoming guests, providing local information, and maintaining a pristine lobby environment.

Responsibilities include luggage handling, door service, rooming guests, and supporting transportation arrangements while upholding hotel policies and standards.

Responsibilities

• Provides personalized customer service at the Main Lobby to ensure guest satisfaction.
• Delivers courteous and efficient service while handling guest requests within policy.
• Coordinates with other departments as required to fulfill guest needs.
• Manages bell service: luggage handling, storage, message delivery, and information provision.
• Opening doors and assisting with luggage at guest arrival and departure.
• Welcomes guests warmly and addresses them by name where possible.
• Assists in rooming guests and provides hotel information to maximize revenue.
• Offers knowledge about local attractions and travel information as needed.
• Arranges transportation and paging for guests as required.
• Maintains cleanliness and presentation of counter and lobby area.
• Monitors lobby lighting and environment; reports issues promptly.
• Represents professional image with grooming and uniforms as required.
• Performs additional duties as assigned by management.

Job description

Bellman

TROVE Hotel Johor Bahru

26 December 2024

• Provides personalized customer service each and every guest of the hotel. Maintain high standard of assistance at the Main Lobby to ensure guest satisfactory is achieved.
• Provided courteous and efficient service; works to comply with every guest and patrons request unless illegal.
• Coordinates, cooperates and communicate with other department as required.
• Conducting the Bell service activities such as luggage service upon guest’s arrival and departure, luggage storage, message service fax delivery, parcel and mail hand-over, information service and other related tasks.
• Opening the door of the car for the guest in a professional manner at the main entrance of the hotel and assisting to unload the luggage if any.
• Extend warm welcome and appreciation to every guest / patron at any customer approaching by greeting "Welcome to TROVe Johor Bahru” or "Welcome back, Mr. / Mrs. / Miss So & So".
• Rooming the guest in a professional way, this includes addressing the guest by name, holding the lift for guest and extending hotel introduction to guest, etc.
• Having wealth of knowledge in relating to hotel products, events and promotion, playing the role of salesmanship by doing their effort to sell the hotel at each customer contact, to maximize the hotel revenue.
• Knowledgeable of all the general tourist information and places of interest.
• Must also have the ability to provide travel and tour information and reservation.
• Assisting to arrange the transportation for guest as well as paging for guest.
• Being responsible for the cleanliness of the counter, lobby and the surrounding environment.
• Being in charge of the lobby lighting on & off periodically.
• Distributing the newspaper to long staying guest and departments concerned.
• To report any suspicious person or unattended luggage to Duty Manager.
• Maintain professional image while on duty with well grooming hygiene and prescribed uniform.
• Perform other duties being assigned by the Bell Captain, Duty Manager, Front Office Manager or other concerned hotel officers.
• Always concern energy and environment conservation issues in the daily work.
• Perform all duties, other than the above as requested by hotel policies and/ or his/ her direct supervisor.