Beauty Advisor (Rituals) - Kuala Lumpur

Valiram (Retail); Kuala Lumpur; On-site; MYR 30,000 - 54,000; Full time

Job summary

Valiram (Retail) in Malaysia is seeking a Rituals Advisor to be the face of a premium global brand in-store. You will guide customers to products, share brand stories and build relationships that bring them back, delivering a WOW service experience while growing product knowledge through training and e-learning, within a positive, engaging and ethical team.

The role focuses on driving sales, maintaining brand standards, and executing store-level strategies to ensure luxurious customer

Responsibilities

• Drive the sales
• Work to hit individual sales and other store targets
• Execute the sales strategies and action plans implemented by the Managers
• Maintain tight control on discounting and giveaways / discontinued products
• Ensure all monies and sales transactions are in accordance with operating procedures
• Achieve high service standards
• Keep abreast of product knowledge, sales and customer service, while providing an excellent “WOW” service experience to customers
• Maintain and uphold the company’s image as a prestigious and luxurious brand at all times
• Collect Customer Registration Cards as per the store target
• Work with the Manager to best handle customer complaints
• Comply with brand standards, company SOPs and the Code of Business Conduct
• Perform store opening and closing procedures in compliance with company SOPs
• Ensure proper care of stocks, fixtures and furniture within the store, kept neat and tidy at all times
• Ensure visual merchandising is implemented efficiently
• Be vigilant and practise regular checks on staff movements during operating hours
• Inventory integrity
• Work with the Managers and the floor to manage inventory and minimise stock losses
• Conduct daily and monthly stock counts for the store
• Resolve discrepancies within 2–3 days and report all findings to the Manager
• Monitor and coordinate the receiving of merchandise and price tagging according to operating procedures
• Apply qualitative security measures to prevent theft and pilferage
• Reporting
• Update the customer database frequently
• Be responsible for all stock control documentation, with timely and accurate submission
• Support the Managers in collating data for reports on sales, customer service, accounts and logistics in a timely manner
• Carry out any ad hoc reporting required by the Managers
• Have and maintain competent product knowledge at all times
• Complete e-learning modules in a timely manner
• Your application will include the following questions:
• Which of the following statements best describes your right to work in Malaysia?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Retail Beauty Advisor?

Job description

Turn everyday moments into small rituals. As a Rituals Advisor, you are the face of a premium global brand in the store. You guide customers to the products they will love, share the stories behind them and build relationships that bring them back. You will deliver a “WOW” service experience, represent the brand with pride and grow your product knowledge through full training and e-learning, within a positive, engaging and ethical team.

Key performance indicators

Achieve individual and store sales targets

Achieve high service standards, as measured by the Mystery Shopper score card

Achieve high retail standards and the customer registration target, as per the score card

Inventory integrity, conducting stock counts on the assigned schedule

Key areas of responsibility

Drive the sales

Work to hit individual sales and other store targets

Execute the sales strategies and action plans implemented by the Managers

Maintain tight control on discounting and giveaways / discontinued products

Ensure all monies and sales transactions are in accordance with operating procedures

Achieve high service standards

Keep abreast of product knowledge, sales and customer service, while providing an excellent “WOW” service experience to customers

Maintain and uphold the company’s image as a prestigious and luxurious brand at all times

Collect Customer Registration Cards as per the store target

Work with the Manager to best handle customer complaints

Comply with brand standards, company SOPs and the Code of Business Conduct

Perform store opening and closing procedures in compliance with company SOPs

Ensure proper care of stocks, fixtures and furniture within the store, kept neat and tidy at all times

Ensure visual merchandising is implemented efficiently

Be vigilant and practise regular checks on staff movements during operating hours

Inventory integrity

Work with the Managers and the floor to manage inventory and minimise stock losses

Conduct daily and monthly stock counts for the store

Resolve discrepancies within 2–3 days and report all findings to the Manager

Monitor and coordinate the receiving of merchandise and price tagging according to operating procedures

Apply qualitative security measures to prevent theft and pilferage

Reporting

Update the customer database frequently

Be responsible for all stock control documentation, with timely and accurate submission

Support the Managers in collating data for reports on sales, customer service, accounts and logistics in a timely manner

Carry out any ad hoc reporting required by the Managers

Have and maintain competent product knowledge at all times

Complete e-learning modules in a timely manner

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Retail Beauty Advisor?

Valiram was established in 1935 in Kuala Lumpur, Malaysia, originally specialising in the textile trade. Today, Valiram is Southeast Asia’s leading luxury goods and 360° retail specialist with presence in Malaysia, Singapore, Indonesia, Australia, the Philippines, Thailand, Hong Kong, Macau and New Zealand. Operating more than 380 stores, a number which continues to grow, the group represents international brands across various categories, from fashion and accessories, timepieces and jewellery, perfume and cosmetics to confectionery and dining concepts. Its portfolio comprises internationally renowned brands such as Michael Kors, Tumi, Bath & Body Works and Victoria’s Secret, as well as original and innovative retail concepts including Luxury Fashion, Swiss Watch Gallery, The Flying Emporium and Vie Beaute.

Creating world-class retail environments that offer compelling and luxurious shopping experiences is Valiram's hallmark, and it will continue to bring the most desirable international brands and cutting-edge concepts to the region. The company is headquartered in Kuala Lumpur, Malaysia. Discover more at valiram.com or join in the conversation on Facebook and Instagram: #Valiram.

Valiram was established in 1935 in Kuala Lumpur, Malaysia, originally specialising in the textile trade. Today, Valiram is Southeast Asia’s leading luxury goods and 360° retail specialist with presence in Malaysia, Singapore, Indonesia, Australia, the Philippines, Thailand, Hong Kong, Macau and New Zealand. Operating more than 380 stores, a number which continues to grow, the group represents international brands across various categories, from fashion and accessories, timepieces and jewellery, perfume and cosmetics to confectionery and dining concepts. Its portfolio comprises internationally renowned brands such as Michael Kors, Tumi, Bath & Body Works and Victoria’s Secret, as well as original and innovative retail concepts including Luxury Fashion, Swiss Watch Gallery, The Flying Emporium and Vie Beaute.

Creating world-class retail environments that offer compelling and luxurious shopping experiences is Valiram's hallmark, and it will continue to bring the most desirable international brands and cutting-edge concepts to the region. The company is headquartered in Kuala Lumpur, Malaysia. Discover more at valiram.com or join in the conversation on Facebook and Instagram: #Valiram.