Beauty Advisor

Kens Avenue Sdn Bhd; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading beauty retail company in Malaysia is seeking a Beauty Advisor to assist customers in finding the right skincare and beauty products. Your role involves providing product recommendations, conducting demonstrations, and ensuring a positive customer experience. The ideal candidate will have prior experience in beauty retail, strong sales skills, and excellent customer service abilities. Flexibility with working hours is required, including weekends and holidays.

Qualifications

• Previous experience in beauty retail or skincare advisory roles.
• Proven track record of achieving or exceeding sales targets.
• Excellent customer service skills.

Responsibilities

• Greet and assist customers with a friendly demeanor.
• Engage customers to understand their skincare needs.
• Provide personalized recommendations for products.

Skills

Sales skills

Customer service

Skincare knowledge

Product recommendations

Job description

As a Beauty Advisor at Kens Apothecary, you will be responsible for assisting customers in finding the right skincare and beauty products. Your role includes providing product recommendations, conducting demonstrations, and ensuring a positive customer experience.

Key Responsibilities

• Greet and assist customers with a friendly and approachable demeanor.
• Engage customers in conversation to understand their skincare needs and preference.
• Encourage hands‑on experience to enhance customer understanding and satisfaction.
• Provide exceptional customer service to create a positive shopping experience.
• Utilize customer information to provide personalized recommendations and follow‑up on their skincare and beauty journeys.
• Assist in achieving individual and store sales targets through effective product recommendations and upselling techniques.
• Learn and apply proven sales strategies to enhance the overall sales performance of the store.

Product Knowledge

• Acquire and maintain in‑depth knowledge of skincare, beauty, and wellness products in the store.
• Stay informed about new product releases, ingredients, and brand stores.

Learning and Development

• Actively participate in training sessions provided by management or seniors.
• Proactively seek opportunities for personal and professional development in the beauty and skincare industry.
• Implement feedback received from senior team members to improve selling techniques and customer interactions.

Store Operation

• Assist cleanliness of the store before, during and after closing the store.
• Assist product display in good condition and replace broken testers or stock, reporting back to the relevant parties – Store Manager / Logistic department.
• Keep updating the checklist on daily area to focus on the store before, during and after closing the store.

Requirements

• Previous experience in beauty retail or skincare advisory roles.
• Strong sales skills with a proven track record of achieving or exceeding sales targets.
• Excellent customer service skills with the ability to build customer relationships.
• In‑depth knowledge of skincare and beauty products is preferred.
• Ability to lead by example and support the development of junior team members.
• Flexible working retail hours, including weekends and holidays.