Bar Waitress (7pm-3am)

KMHNiaga; Petaling Jaya; On-site; MYR 33,000 - 67,000; Full time

Job summary

KMHNiaga in Petaling Jaya is looking for an outgoing Front-of-House host to warmly welcome guests and manage guest flow in a luxury nightlife setting. You will handle reservations, assist with seating, and coordinate VIP entry while maintaining immaculate presentation.

Role requires excellent verbal and interpersonal skills, experience in upscale hospitality, and willingness to work late nights, weekends, and holidays. Familiarity with reservation platforms or POS systems is a plus.

Qualifications

• Outgoing, confident and highly approachable personality.
• Exceptional verbal communication and interpersonal skills.
• Background in nightlife entertainment, upscale hospitality, or luxury guest services is highly preferred.
• Fully available to work late-night shifts, weekends, and public holidays.
• Impeccably groomed with professional presentation and personal hygiene.
• Familiarity with digital reservation platforms or hospitality POS systems is a distinct advantage.

Responsibilities

• Front-of-House Reception & Guest Flow management and warm welcomes.
• Manage reservations, update floor sheets and optimize seating with Floor Manager.
• Oversee door control, guest lists, VIP entry and dress code checks.
• Drive revenue through upselling bottle packages, minimum-spend tables, event access.
• Maintain guest relations, address feedback, and foster loyalty.
• Assist in bar operations and venue upkeep, including opening/closing checklists.

Skills

Outgoing personality

Verbal communication

Interpersonal skills

Guest service

Tools

Hospitality POS systems

Job description

KEY RESPONSIBILITIES

1) Front-of-House Reception & Guest Flow

• Extend a warm, enthusiastic welcome to all patrons upon arrival.

• Verify bookings, accommodate walk-in traffic, and seamlessly streamline the entry queue.

• Lead clientele to their designated tables or VIP sections with a poised and affable demeanor.

2) Reservation Strategy & Table Assignment

• Field incoming booking inquiries across multiple channels, including phone, WhatsApp, and in-person requests.

• Keep the floor sheet and reservation system meticulously updated in real-time throughout the shift.

• Partner with the Floor Manager to optimize seating arrangements, maximizing venue capacity and overall guest comfort.

• Proactively follow up on advance bookings, paying special attention to high-value and VIP accounts.

3) Door Control & Guest List Supervision

• Collaborate closely with the Head of Security to enforce venue door policies, guest list entry, and access restrictions.

• Ensure smooth entry and priority seating for VIPs, loyal regulars, and promoter-hosted parties.

• Discreetly and tactfully conduct age verification and dress code compliance checks.

4) Revenue Driving & On-Site Promotions

• Identify opportunities to upsell premium bottle packages, minimum-spend tables, and exclusive event access.

• Actively brief guests on upcoming theme nights and active marketing campaigns to drive engagement.

• Persuade standard walk-in guests to upgrade to table reservations to maximize incentive opportunities.

5) Client Relations & Complaint Resolution

• Stay highly attentive to guest sentiments, efficiently addressing and escalating any friction or feedback.

• Cultivate rapport with returning patrons to foster long-term loyalty and brand affinity.

• Exercise strict discretion and absolute professionalism, particularly when hosting high-profile individuals.

6) Venue Upkeep & Bar Assistance

• Maintain the pristine condition of service areas, ensuring floors and tables remain clean, dry, and litter-free.

• Bus tables promptly by removing used glassware, empty plates, and clutter.

• Support bar operations by replenishing essential stock, including glassware, ice, and beverages, to prevent service delays.

• Assist in running drinks and completing opening/closing checklists for the bar setup.

REQUIREMENTS

• Possess an outgoing, confident, and highly approachable personality.

• Exceptional verbal communication and interpersonal skills.

• Prior background in nightlife entertainment, upscale hospitality, or luxury guest services is highly preferred.

• Fully available to work late-night shifts, weekends, and public holidays.

• Impeccably groomed with a strong commitment to professional presentation and personal hygiene.

• Familiarity with digital reservation platforms or hospitality POS systems is a distinct advantage.