Waiter / Waitress

Port Asam Pedas Ombak KLCC; Kuala Lumpur; On-site; MYR 17,000 - 21,000; Full time

Job summary

Port Asam Pedas Ombak KLCC is seeking a friendly and professional service staff to greet guests, assist with seating, and take orders. You will provide menu recommendations, serve food and drinks, and maintain cleanliness across dining areas.

We value good communication, a neat appearance, and the ability to work in a fast-paced setting. Shifts, weekends, and public holidays are required, with opportunities to grow in a busy Kuala Lumpur outlet.

Qualifications

• Minimum 1 year of experience in F&B/service industry is preferred.
• Good communication and customer service skills.
• Friendly, polite, and well-groomed.
• Able to work in a fast-paced environment.
• Able to work on shifts, weekends, and public holidays.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Assist guests with seating and provide menus.
• Take food and beverage orders accurately and promptly.
• Provide information about menu items, promotions, and recommendations when required.
• Serve food and beverages according to outlet standards.
• Attend to guests' requests and ensure customer satisfaction.
• Handle customer feedback and complaints professionally and report to the Supervisor when necessary.
• Ensure tables, dining areas, service stations, and surrounding areas are clean and properly arranged.
• Prepare the outlet before opening and assist with closing procedures.
• Set up tables, cutleries, glassware, and other service items according to outlet standards.

Skills

Customer service

Communication

Team player

Friendly demeanor

Fast-paced

Job description

To provide excellent customer service by ensuring guests receive friendly, efficient, and professional service while maintaining the cleanliness and standards of the outlet.

Key responsibilities

Greet and welcome guests in a friendly and professional manner

Assist guests with seating and provide menus

Take food and beverage orders accurately and promptly

Provide information about menu items, promotions, and recommendations when required

Serve food and beverages according to outlet standards

Attend to guests' requests and ensure customer satisfaction

Handle customer feedback and complaints professionally and report to the Supervisor when necessary

Ensure tables, dining areas, service stations, and surrounding areas are clean and properly arranged

Prepare the outlet before opening and assist with closing procedures

Set up tables, cutleries, glassware, and other service items according to outlet standards

About you

Minimum 1 year of experience in F&B/service industry is preferred

Good communication and customer service skills

Friendly, polite, and well-groomed

Able to work in a fast-paced environment

Able to work on shifts, weekends, and public holidays

Team player with a positive working attitude