Bakery Operations Manager — Fresh & Quality

Lotus's Malaysia; Puchong; On-site; MYR 78,000 - 100,000; Full time

Job summary

Lotuss Stores (Malaysia) Sdn Bhd is seeking an experienced Manager Fresh – Bakery to join our Puchong, Selangor team. This full-time role oversees bakery operations, quality, freshness, presentation, availability and profitability, leading the bakery team and ensuring adherence to food safety and hygiene standards.

You will manage daily operations, inventory, wastage, pricing and promotions, train staff, monitor sales performance and drive a high-quality bakery experience for customers.

Qualifications

• Minimum 3–5 years of experience managing bakery operations in a retail environment.
• Proven track record in achieving sales targets and managing profitability.
• Strong knowledge of bakery products, including quality, freshness, production and storage.
• Good understanding of food safety, hygiene and handling standards.
• Strong leadership and team management skills; able to coach and develop staff.
• Proficiency with retail management systems and POS technology.
• Willingness to work retail hours, including weekends and public holidays.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee the daily operations of the Bakery department, ensuring smooth production, merchandising and store operations.
• Manage inventory levels, stock rotation and waste reduction to maximize profitability and minimize shrinkage.
• Ensure all bakery products meet quality, freshness and presentation standards to drive sales.
• Monitor food safety, hygiene and cleanliness standards in compliance with local regulations and company policies.
• Train, supervise and motivate bakery staff to deliver excellent product quality and customer service.
• Analyze bakery sales performance and implement strategies to achieve departmental targets and KPIs.
• Manage supplier relationships and coordinate deliveries to ensure consistent availability of bakery ingredients and products.
• Monitor product pricing, labelling, promotions and merchandising to ensure accuracy and compliance with company standards.
• Address customer feedback and complaints professionally to maintain customer satisfaction.
• Report to Store Management on bakery performance, challenges and opportunities for improvement.

Skills

Bakery operations management

Leadership

Inventory management

Food safety compliance

Communication skills

Retail systems & POS

Job description

Lotuss Stores (Malaysia) Sdn Bhd is seeking an experienced Manager Fresh – Bakery to join our Puchong, Selangor team. This full-time role oversees bakery operations, quality, freshness, presentation, availability and profitability, leading the bakery team and ensuring adherence to food safety and hygiene standards.

You will manage daily operations, inventory, wastage, pricing and promotions, train staff, monitor sales performance and drive a high-quality bakery experience for customers.