Back Office Operations & Billing Specialist

Adecco Outsourcing Recruitment; Kuala Lumpur; On-site; MYR 33,000 - 50,000; Full time

Job summary

Adecco Outsourcing Recruitment in Malaysia is seeking a Back Office Specialist to handle customer and operational transactions with accuracy while meeting SLAs and quality standards. You will support omnichannel customer operations across voice and digital channels.

The role requires minimum SPM or Diploma, at least 1 year in customer service, strong English communication, good typing speed, and solid numeracy and problem‑solving skills. Training and ongoing coaching are provided.

Qualifications

• Minimum education: SPM, Diploma preferred.
• Strong written English with clear, accurate communication of details.
• Good keyboard skills and typing speed of at least 35 wpm with high accuracy.

Responsibilities

• Process EBT transactions, CRM provisioning, billing validations, refunds and payments.
• Manage cases and investigate transaction exceptions.
• Escalate unresolved items appropriately.
• Liaise with internal and external stakeholders.
• Follow approved workflows and SOPs.
• Maintain audit trails and documentation for all transactions.
• Achieve performance goals related to call handling time and customer satisfaction.
• Meet SLA, Quality, Productivity and Attendance targets.
• Identify opportunities to improve customer service processes and tools.

Skills

English proficiency

Typing speed

Analytical thinking

Attention to detail

Numeracy

Communication skills

Problem solving

Customer service

CRM usage

Education

SPM or Diploma

Tools

CRM

Job description

Adecco Outsourcing Recruitment in Malaysia is seeking a Back Office Specialist to handle customer and operational transactions with accuracy while meeting SLAs and quality standards. You will support omnichannel customer operations across voice and digital channels.

The role requires minimum SPM or Diploma, at least 1 year in customer service, strong English communication, good typing speed, and solid numeracy and problem‑solving skills. Training and ongoing coaching are provided.