AVP, (Sr Exec), User Testing (Channels & Digital), RORC

UOB; Kuala Lumpur; On-site; MYR 89,000 - 134,000; Full time

Job summary

2201 United Overseas Bank (Malaysia) Bhd is seeking an experienced professional to lead, coordinate and manage user acceptance testing for retail banking applications in Kuala Lumpur. You will review requirements, plan testing, ensure coverage and support operational readiness.

The role requires a Bachelor’s Degree in Computer Science, at least five years in functional testing within retail banking, familiarity with self-service and mobile banking channels, strong communication, and the ability

Qualifications

• Bachelor’s Degree in Computer Science or equivalent.
• Minimum 5 years of experience in functional testing in retail banking domain.
• Knowledge in retail banking operations, products and services.
• Experience in testing banking channels such as self-service banking, mobile banking.
• Good communication and interpersonal skills.
• Able to work independently and as a team player.
• Practical knowledge on automation testing tools is an added advantage.

Responsibilities

• Lead, coordinate and manage user acceptance testing for retail banking applications.
• Understand user requirements, review functional specifications and plan testing to ensure adequate coverage.
• Manage end-to-end testing, ensure quality, document defects and track progress.
• Support business/operations users in readiness, pilot runs and post-implementation review.
• Develop system functionality and user training materials, target operating model and other docs.
• Provide input on production issues and customer complaints via helpdesk.
• Participate in country and group projects as assigned.
• Identify and initiate improvements in test processes and execution.
• Ensure application parameters are set with proper control.
• Train new hires/existing staff on UAT management and production support.
• Assist in coordinating disaster recovery and business continuity testing.

Skills

User acceptance testing

Functional testing

Test management

Automation testing

Education

Bachelor's Degree in Computer Science

Tools

Automation tools

Job description

Company: 2201 United Overseas Bank (Malaysia) Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

• Lead, coordinate and manage user acceptance testing for retail banking applications

• Understand user requirement, review functional specification and plan the testing to ensure adequate testing coverage

• Manage end to end testing ensuring quality test verification and documentation, defect reporting, issue resolution, and progress tracking in timely manner

• Support business/ operation users in operational readiness, pilot run, health check and project post implementation

• Responsible in developing system functionality and user training manual, target operating model and other relevant documentation where applicable

• Analyze and provide support/ relevant input on production issues and/ or customer complaints channeled via support staff/ helpdesk.

• Participate in country and group level projects as assigned from time to time

• Identify and initiate improvements in the test processes and execution

• Ensure application parameters setup are carried out with proper control

• Provide in-depth training to new hire/existing staff on user acceptance testing management and production support

• Participate and assist in coordinating department disaster recovery and business continuity annual testing

• Assist department head in resolving audit findings in timely manner

• Perform ad hoc assignment/ tasks as assigned by department head from time to time

Requirements:

• Bachelor’s Degree in Computer Science or equivalent
• Minimum 5 years of experience in functional testing in retail banking domain
• Knowledge in retail banking operations, products and services
• Experience in testing one or more banking channels such as self-service banking, mobile banking
• Good communication and interpersonal skills
• Able to work independently and as a team player
• Practical knowledgeon automation testing tools is an added advantage

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate’s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.