Associate Talent Acquisition Partner (Mass Recruitment Focused), Customer Experience Group (Bas[...]

Agoda; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A global travel company seeks a talent acquisition professional in Kuala Lumpur. You will manage the recruitment process, source top candidates, and ensure an outstanding candidate experience. Applicants should have 3+ years of experience in a fast-paced environment, strong stakeholder management skills, and be fluent in English and Chinese. This role offers the opportunity to work in a dynamic, diverse team focused on attracting top talent in a growing business.

Qualifications

• 3+ years of experience in talent acquisition in a fast-paced environment.
• Fluency in English and Chinese is essential.
• Curious mindset and passion for hiring.

Responsibilities

• Manage the full end-to-end recruitment process.
• Support roles across the Asia region.
• Proactively source candidates and build talent pipelines.

Skills

Talent acquisition experience

Stakeholder management

Fluency in English

Fluency in Chinese

Organizational skills

Attention to detail

Job description

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

Get to Know the Team

The Customer Experience Group (CEG) is Agoda’s largest business unit, with 4,000+ employees across 9 countries, delivering multilingual and multichannel customer support to travelers and partners. It’s a dynamic, high‑growth environment where we continually innovate to meet the demands of a rapidly evolving global travel landscape.

Within CEG, our Talent Acquisition (TA) team is the engine that powers growth—connecting top‑tier talent with game‑changing opportunities. We are a high‑performing, collaborative, and globally‑minded group that prioritizes speed, quality, and candidate experience in every hire.

The Opportunity

You’ll play a strategic and hands‑on role in ensuring our Customer Experience Group remains fully staffed with exceptional talent, and contribute to Agoda’s success by developing and implementing staffing strategies to identify high‑quality, diverse candidates. You'll drive hiring performance, elevate operational excellence, and shape recruitment strategy through data, experimentation, and collaboration.

We’re looking for someone with strong stakeholder management, a sharp eye for talent, and a bias for action—someone who thrives in a high‑growth, fast‑paced environment and is energized by the challenge of building and scaling world‑class teams.

In this role, you’ll get to:

• Independently manage the full end‑to‑end recruitment process, ensuring a seamless and efficient experience for both candidates and hiring managers.
• Thrive in a KPI‑driven environment, with a strong awareness of recruitment metrics and a clear understanding of how to achieve them.
• Demonstrate a sharp eye for the requirements of each role and assess candidates accordingly.
• Proactively source candidates and use creative approaches to generate strong talent pipelines.
• Champion an outstanding candidate experience at every touchpoint.
• Attend campus events and career fairs to connect with emerging talent and promote Agoda as an employer of choice.
• Be part of projects that help us improve the way we work, both within our team and across the wider People department.

What You’ll Need to Succeed:

• 3+ years of experience in talent acquisition, ideally in a fast paced environment.
• Fluency in English and Chinese is a must, as you’ll be supporting roles across the Asia region.
• A curious mindset and a passion for finding new and better ways to hire great people.
• Excellent organizational skills, attention to detail, and the ability to prioritize competing demands.
• Flexible and adaptable, with a positive, can‑do attitude.

Discover more about working at Agoda

• Agoda Careershttps://careersatagoda.com
• Facebookhttps://www.facebook.com/agodacareers/
• LinkedInhttps://www.linkedin.com/company/agoda
• YouTubehttps://www.youtube.com/agodalife

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

Wewill keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third‑party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.