Associate-Retail Operations

aia; Cyberjaya; On-site; MYR 50,000 - 70,000; Full time

Job summary

AIA in Cyberjaya invites ambitious individuals to join our team and contribute to delivering Healthier, Longer, Better Lives in the community. You will handle retail operation and adviser remuneration processing, ensuring accuracy, timeliness, and alignment with business objectives.

You will participate in development plans to upgrade authority levels, while maintaining high standards of service quality for customers and partners.

Responsibilities

• Process all Life change requests received as per stipulated requirements
• Process authorized Retail Operation and Adviser Remuneration transactions within the required benchmarks
• Ensure that timelines and objectives as agreed with superior for any assignments / projects are met or exceeded
• Ensure 100% on-time implementation of impact plans and participate / drive / contribute in team activities
• Attend & get certified for development plans identified to upgrade authority limit / up skilled and personal development
• Performs other responsibilities periodically assigned by supervisor to meet operational and/or other requirements
• Ensure that the agreed Individual processing Turn Around Times (TAT) are met or exceeded
• Ensure that the quality, including presentation and accuracy of service provided, meet our customer and business partners' expectations
• Ensure that the productivity meet or exceed defined minimum performance standards
• Ensure that the tardiness meet the benchmark

Job description

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business. Sound like you? Then read on.

WE ARE LOOKING FOR .....

• Process authorized Retail Operation and Adviser Remuneration transactions within the required benchmarks.
• Process all Life change requests received as per stipulated requirements
• Ensure that timeline and objectives as agreed with superior for any other assignments / projects that may be assigned are met or exceeded
• Ensure 100% on-time implementation of impact plans and participate / drive / contribute in team activities
• Attend & get certified for development plans identified to upgrade authority limit/ up skilled and personal development
• Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements
• Ensure that the agreed Individual processing Turn Around Times (TAT) are met or exceeded
• Ensure that the quality, including presentation and accuracy of service provided, meet or exceed our customer and business partners' expectations
• Ensure that the productivity meet or exceed defined minimum performance standards
• Ensure that the tardiness meet the benchmark

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.