Associate Product Manager

Hytech Consulting Management Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Benefits offered by this job

Public transport access

Dental coverage

Gym claims

Training and development

Career growth

Job summary

Hytech Consulting Management Sdn Bhd seeks a capable IT/system professional with strong English and Mandarin communication to support fintech platforms and services. The role focuses on monitoring, optimizing, and enhancing system operations while coordinating with product teams.

You will develop training materials, gather user feedback, and ensure timely resolution of issues. This position offers growth toward product management within a dynamic fintech environment.

Qualifications

• Bachelor’s degree in IT or related field.
• Experience in financial services or management industry.
• Strong English and Mandarin communication skills.
• Strong analytical skills with a technical orientation.
• Ability to multitask, prioritize and manage time.

Responsibilities

• Monitor system performance and identify areas for improvement.
• Develop and implement processes to optimize efficiency of system operations; manage upgrades, maintenance, and troubleshooting.
• Provide user support by addressing queries and resolving issues.
• Develop and deliver training programs and materials to improve user adoption.
• Gather user feedback and collaborate with development team for enhancements.
• Escalate issues to relevant teams per established processes.
• Complete daily operational requests and process required actions.
• Work with product managers to deliver enhancements/new features.
• Lead cross-functional teams (dev/QA) and manage stakeholder expectations.

Skills

English communication

Mandarin communication

Analytical skills

Education

Bachelor's degree in IT or related field

Job description

Hytech is a leading fintech company, pioneering innovative financial technology solutions that empower clients to manage their finances with unmatched efficiency, security, and convenience. As a trailblazer in the fintech industry, we are committed to driving digital transformation and redefining the future of finance through our cutting-edge platforms and applications.

With a global team of over 2000 professionals, Hytech has established a strong presence worldwide, with offices in Australia, Singapore, Malaysia, Taiwan, Philippines, Thailand, Morrocco, Cyprus etc.

Job Responsibilities

• Monitor the performance of systems and identify areas for improvement.
• Develop and implement processes to optimize efficiency and effectiveness of system operations. Manage system upgrades, maintenance, and troubleshooting to ensure minimal downtime and maximum user satisfaction.
• Provide user support by addressing queries and resolving issues in a timely manner.
• Develop and deliver training programs and materials to enhance user adoption and proficiency with systems.
• Gather user feedback and collaborate with the development team to implement enhancements based on user needs.
• Escalate issues to relevant teams where necessary according to established processes.
• Complete daily operational requests and process required actions.
• Work closely with product managers in delivering enhancements/ new features
• Ability to manage projects, lead cross-functional teams consisting of dev/ qa and manage stakeholders' expectation

Job Requirements

• Bachelor’s degree in IT or a related field.
• Experience working in the financial services or management industry.
• Strong verbal and written communication skills in English and Chinese (for communication with Taiwan and China partners).
• Strong analytical skills with a technical orientation.
• Ability to multitask, prioritize, and manage time effectively.

Must-haves

• English & Mandarin is a must - verbal, written
• Willingness to manage stakeholder expectations. cannot be afraid to speak with team members from front office
• Aspire to become a product manager

Good to have

• Product management knowledge
• BA background

What We Offer

• Easy access to public transportation (LRT & KTM).
• Corporate insurance coverage, including dental, optical, and outpatient claims.
• Gym and fitness claims.
• Ongoing training and development opportunities.
• Exposure to exciting projects that support career growth and professional development.