Associate Product Manager

Fuku; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Public transportation access

Transportation allowance

Insurance coverage: dental, optical, &

Gym and fitness claims

Ongoing training and development

Job summary

Hytech is seeking a skilled professional to monitor system performance, drive efficiency, and coordinate cross-functional teams in a fintech environment. The role focuses on improving operations, delivering enhancements, and training users to maximize adoption.

The position requires strong English and Mandarin communication, stakeholder management, and a product-minded mindset with a technical orientation. This role suits someone aiming to grow into product management within a dynamic company.

Qualifications

• Bachelor’s degree in IT or related field.
• Experience in the financial services or management industry.
• Strong English and Chinese verbal and written communication.

Responsibilities

• Monitor system performance and identify improvement areas.
• Develop processes to optimize system efficiency and manage upgrades.
• Provide user support and resolve queries promptly.
• Develop training materials to boost user adoption.
• Collaborate with product teams and manage cross-functional projects.
• Escalate issues per established processes.
• Lead stakeholders and manage expectations.
• Work with dev/QA and deliver enhancements.

Skills

Communication

Analytical thinking

Multitasking

Stakeholder management

Product mindset

Education

Bachelor’s degree in IT or related field

Job description

About Hytech

Hytech is a leading fintech company, pioneering innovative financial technology solutions that empower clients to manage their finances with unmatched efficiency, security, and convenience. As a trailblazer in the fintech industry, we are committed to driving digital transformation and redefining the future of finance through our cutting-edge platforms and applications.

With a global team of over 2000 professionals, Hytech has established a strong presence worldwide, with offices in Australia, Singapore, Malaysia, Taiwan, Philippines, Thailand, Morrocco, Cyprus etc.

Job Responsibilities:

• Monitor the performance of systems and identify areas for improvement.
• Develop and implement processes to optimize efficiency and effectiveness of system operations. Manage system upgrades, maintenance, and troubleshooting to ensure minimal downtime and maximum user satisfaction.
• Provide user support by addressing queries and resolving issues in a timely manner.
• Develop and deliver training programs and materials to enhance user adoption and proficiency with systems.
• Gather user feedback and collaborate with the development team to implement enhancements based on user needs.
• Escalate issues to relevant teams where necessary according to established processes.
• Complete daily operational requests and process required actions.
• Work closely with product managers in delivering enhancements/ new features
• Ability to manage projects, lead cross-functional teams consisting of dev/ qa and manage stakeholders' expectation

Job Requirements:

• Bachelor’s degree in IT or a related field.
• Experience working in the financial services or management industry.
• Strong verbal and written communication skills in English and Chinese (for communication with Taiwan and China partners).
• Strong analytical skills with a technical orientation.
• Ability to multitask, prioritize, and manage time effectively.

Must-haves:

• English & Mandarin is a must - verbal, written
• Willingness to manage stakeholder expectations. cannot be afraid to speak with team members from front office
• Aspire to become a product manager

Good to have

• Product management knowledge
• Project management exposure
• BA background

What We Offer

• Easy access to public transportation (LRT & KTM).
• Transportation allowance.
• Corporate insurance coverage, including dental, optical, and outpatient claims.
• Gym and fitness claims.
• Ongoing training and development opportunities.
• Exposure to exciting projects that support career growth and professional development.