Associate Product Manager

Hytech; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Transport allowance

Insurance coverage

Gym & wellness claims

Training & development

Job summary

Hytech, a leading fintech company, is seeking a capable IT professional in Kuala Lumpur to join our team.

You will monitor systems, optimize operations, and collaborate with product managers to deliver enhancements. English and Mandarin skills are essential for effective communication with Taiwan and China partners.

We offer training, transportation allowance, and corporate insurance coverage as part of our career development and growth opportunities.

Qualifications

• English & Mandarin required for verbal and written communication.
• Willingness to manage stakeholder expectations; comfortable speaking with front office teams.
• Aspire to become a product manager and have product management knowledge.
• Project management exposure.
• BA background.

Responsibilities

• Monitor system performance and identify improvement areas.
• Develop and implement efficiency-boosting processes and manage upgrades.
• Provide timely user support and resolve queries.
• Develop training programs to improve user adoption.
• Collaborate with product managers to deliver enhancements.
• Lead cross-functional teams including dev/qa and manage stakeholders' expectations.

Skills

English & Mandarin communication

Product management

Project management

Stakeholder management

Analytical mindset

Education

Bachelor's degree in IT or related field

Job description

Hytech is a leading fintech company, pioneering innovative financial technology solutions that empower clients to manage their finances with unmatched efficiency, security, and convenience. As a trailblazer in the fintech industry, we are committed to driving digital transformation and redefining the future of finance through our cutting‑edge platforms and applications.

Hytech is a leading fintech company, pioneering innovative financial technology solutions that empower clients to manage their finances with unmatched efficiency, security, and convenience. As a trailblazer in the fintech industry, we are committed to driving digital transformation and redefining the future of finance through our cutting‑edge platforms and applications. With a global team of over 2000 professionals, Hytech has established a strong presence worldwide, with offices in Australia, Singapore, Malaysia, Taiwan, Philippines, Thailand, Morrocco, Cyprus etc.

Job Responsibilities

• Monitor the performance of systems and identify areas for improvement.
• Develop and implement processes to optimize efficiency and effectiveness of system operations. Manage system upgrades, maintenance, and troubleshooting to ensure minimal downtime and maximum user satisfaction.
• Provide user support by addressing queries and resolving issues in a timely manner.
• Develop and deliver training programs and materials to enhance user adoption and proficiency with systems.
• Gather user feedback and collaborate with the development team to implement enhancements based on user needs.
• Escalate issues to relevant teams where necessary according to established processes.
• Complete daily operational requests and process required actions.
• Work closely with product managers in delivering enhancements/ new features
• Ability to manage projects, lead cross-functional teams consisting of dev/ qa and manage stakeholders' expectation

Job Requirements

• Bachelor’s degree in IT or a related field.
• Experience working in the financial services or management industry.
• Strong verbal and written communication skills in English and Chinese (for communication with Taiwan and China partners).
• Strong analytical skills with a technical orientation.
• Ability to multitask, prioritize, and manage time effectively.

Must-haves

• English & Mandarin is a must - verbal, written
• Willingness to manage stakeholder expectations. cannot be afraid to speak with team members from front office
• Aspire to become a product manager
• Product management knowledge
• Project management exposure
• BA background

What We Offer

• Easy access to public transportation (LRT & KTM).
• Transportation allowance.
• Corporate insurance coverage, including dental, optical, and outpatient claims.
• Gym and fitness claims.
• Ongoing training and development opportunities.
• Exposure to exciting projects that support career growth and professional development.