Associate-Operations Optimization

AIA Shared Services; Cyberjaya; On-site; MYR 33,000 - 56,000; Full time

Job summary

AIA Shared Services is seeking a detail-oriented data processing professional to join our team in Malaysia. The role focuses on processing and validating client data across multiple systems, with responsibilities including handling exceptional cases and supporting other teams during high-demand periods.

The ideal candidate will be fluent in English and Chinese, with Mandarin/Cantonese as an added advantage, and hold a Bachelor's degree.

Qualifications

• Bachelor's degree is required.
• Fluent in spoken English & Chinese.
• Mandarin/Cantonese would be an added advantage.
• Passing SPM Chinese subject is a MUST.
• Self-motivated and proficient in Microsoft Office.
• Able to work shifts including weekends and public holidays as per Hong Kong calendar.

Responsibilities

• Processing & assessing client data in various systems to verify information per requirements.
• Manually handling exceptional cases when needed.
• Assist other teams during volume surges or urgent tasks on ad-hoc basis.
• Meet timeline and objectives for assignments and projects as directed.
• Ensure on-time implementation of impact plans and participate in team activities.
• Attend and obtain OJT certification to commence processing and perform quality checks.

Skills

English language

Chinese language

Education

Bachelor's degree

Tools

Microsoft Office

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Job Description

• Processing & assessing of client data in various systems to verify and confirm on the correct information as per stipulated requirements.
• Users may need to manually process / rectify some exceptional cases.
• Assist other teams (volume surge/urgent task/etc.) on ad-hoc basis as and when required.
• Ensure that timeline and objectives as agreed with superior for any other assignments / projects / workarounds that may be assigned are met or exceeded.
• Ensure 100% on-time implementation of impact plans and participate / drive / contribute in team activities.
• Attend & get certified (OJT) to be qualified to commence processing and subsequently perform quality checks for the team.
• Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements.

Job Requirements

• A recognized tertiary Bachelor's Degree qualifications.
• Fluent in spoken English & Chinese.
• Candidate with proficiency to converse in Mandarin / Cantonese would be an added advantage.
• Passing SPM Chinese subject is a MUST.
• Self-motivated and proficient in Microsoft Office.
• Good commitment at work, good attitude, willing to learn.
• Able to adapt desk-bound working environment, working shift including weekend on rotation basis & able to work overtime beyond normal office hour (including weekend & public holiday).
• The role is required to follow Hong Kong working calendar.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. "Better" starts with people who reimagine what is possible and turn ideas into meaningful action. At AIA, you will contribute in your own way, help shape outcomes that matter and collaborate with colleagues across disciplines, teams, markets and levels. We will support you to broaden your perspective, strengthen your capabilities and grow your impact. Together, we challenge assumptions, learn from one another and find better ways forward. Bring your ambition, experience and ideas to AIA, and help shape what “better” looks like.