Associate I, Master Data Management (HR Master Data)

Alcon MX; Selangor; On-site; MYR 40,000 - 70,000; Full time

Job summary

Alcon, a global leader in eye care, seeks an Associate I, Master Data Management to maintain accurate employee data across HR systems, ensuring data integrity and compliance.

You will be the first contact for associates and managers worldwide, handling HR lifecycle changes, onboarding, file administration, and documentation, with emphasis on confidentiality.

This role offers growth within a collaborative, inclusive culture and exposure to global HR processes.

Qualifications

• 1–3 years of experience in HR Shared Services.
• Proficiency with Workday and ServiceNow systems.
• Strong data integrity and confidentiality skills.

Responsibilities

• Resolve HR tickets globally via Workday and ServiceNow with accuracy.
• Serve as first contact for associates and managers.
• Process lifecycle changes: verifications, files, onboarding, data updates.
• E-file associates records in BOX repository.
• Help document SOPs, policies and guidelines.
• Handle client requests with clear, courteous responses.
• Collaborate with teams to support and respect colleagues.

Skills

HR data maintenance

Customer service

Data privacy

Tools

Workday

ServiceNow

Job description

At Alcon, we are inspired by the meaningful work we do to help people see brilliantly. As the global leader in eye care, we boldly innovate, champion progress, and act with speed. We recognize and celebrate the contributions of our people, offering career opportunities that empower growth and fulfillment. Together, we go above and beyond to make a lasting impact on the lives of our patients and customers. We cultivate an inclusive culture and invite diverse, talented individuals to join us in shaping the future of eye care.

POSITION OVERVIEW:

Responsible for maintaining and managing accurate and up-to-date employee data across various HR systems and platforms. This role plays a crucial part in ensuring data integrity, compliance, and efficiency within the HR function. This role is part of Alcon's Human Resources function, a team that collaborates across the business to shape company culture, manage talent, align associates to our purpose, and support associate development to help our people and the world see brilliantly.

The Associate I, Master Data Management (Professional Path) is primarily responsible for being the first point of contact for Alcon associates and managers globally, providing guidance on HR topics and escalating issues as needed. You will learn and grow through documentation and team support.

KEY RESPONSIBILITIES:

• Resolve day-to-day tickets globally via Workday and Service Now, ensuring timely updates and system accuracy.
• Act as first point of contact for questions from Alcon associates and managers.
• Process HR lifecycle changes: employment verifications, personnel file administration, new hire processes, employee data changes, onboarding, colleague referrals and others, following global and local processes and compliance guidelines and maintain confidentiality of employee data.
• E-File associates records in BOX repository.
• Support the creation of clear documentation, including SOPs, policies, and guidelines.
• Handle client requests with politeness and detailed responses.
• Build relationships and collaborate effectively within teams, supporting and respecting each other.

WHAT YOU'LL BRING TO ALCON:

• Supporting Countries : Japan, Malaysia, Singapore, Indonesia, Phillippines
• Systems : Workday, Service Now
• Experience : 1-3 years preferred in HR Shared Services

HOW YOU CAN THRIVE AT ALCON:

• Opportunity to work with a leading global medical device company
• Collaborate with a diverse and talented team in a supportive work environment
• Competitive compensation package and comprehensive benefits
• Continuous learning and development opportunities

Alcon Careers See your impact at alcon.com/careers

At Alcon, we are committed to helping people see better. We believe patients should have access to quality eye care regardless of their economic circumstances; however, barriers to good eye health exist for patients in both developed and emerging markets. Alcon develops and manufactures innovative devices to serve the full life cycle of eye care needs. Its surgical group is one of the largest makers of equipment used for cataract removal and laser vision correction. Its consumer products include the well-known Opti-Free line of contact lens solutions and related products. Alcon, which was founded in 1945, sells its products in 180 countries worldwide.