Associate - Front Desk Receptionist

PwC; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

PwC in Kuala Lumpur is seeking an experienced administrative professional to lead their front desk operations. You will provide high-level support to senior executives, manage front desk activities, and ensure exceptional customer service standards.

The ideal candidate will have at least 3 years of hospitality experience, strong leadership skills, and the ability to communicate effectively. This role is crucial for maintaining smooth operations and effective communication within the organization.

Join PwC in fostering a high-performance culture committed to excellence.

Qualifications

• Minimum 3 years of hospitality experience.
• Demonstrated leadership skills.
• Proven ability to adapt to dynamic environments.

Responsibilities

• Lead, supervise, and mentor a team of front desk admins.
• Coordinate daily front desk activities.
• Communicate with empathy and adapt style.

Skills

Good communication skills

Leadership of front desk teams

Customer service oriented

Ability to multitask

Attention to detail

Tools

Visitor management technologies

Telephone systems

Job description

Job Description & Summary

At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information.

Those working as assistants and office support at PwC will provide high-level administrative support to senior executives, including managing their schedules, coordinating meetings, and handling confidential information. You will play a crucial role in maintaining smooth operations and effective communication within the organisation.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose‑led and values‑driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. At the Administrative level, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.

Responsibilities

• Conduct self in a professional manner and take responsibility for work and commitments.
• Adapt approaches flexibly to meet evolving team and client requirements.
• Identify and make suggestions for improvements when problems and/or opportunities arise.
• Learn about business needs are changing and consider the impact on services provided.
• Proactively learn and incorporate emerging technologies relevant to your role.
• Handle, manipulate and analyse data and information responsibly.
• Communicate with empathy and adapt communication style to meet the needs of the situation and audience.
• Anticipate the needs of others and take appropriate action.
• Embrace different points of view and welcome opposing and conflicting ideas.
• Uphold the firm’s code of ethics and business conduct.
• Lead, supervise, and mentor a team of front desk admins, fostering a high‑performance team culture committed to exceptional customer service.
• Oversee and coordinate daily front desk activities including visitor greeting, call handling, inquiries, and escalation management.
• Nurture hospitality industry best practices to enhance the client and visitor experience at the front desk.
• Manage staffing schedules and delegate responsibilities to ensure adequate front desk coverage and smooth operations.
• Train new and existing team members on front desk procedures, firm policies, and service excellence standards.
• Monitor team performance, provide feedback, and implement continuous improvements to processes and customer service delivery.
• Liaise with internal stakeholders to manage visitor flow and address operational issues proactively.
• Maintain thorough knowledge of PwC’s services and protocols to provide accurate and timely information to visitors and callers.
• Ensure the front desk team upholds professional appearance, behavior, and adherence to PwC’s code of ethics.
• Develop basic/good working relationships with clients and visitors.
• Maintain professional appearance and behavior when attending to the general public and clients.

Preferred Skills

• Good communication skills, and professional appearance and behaviour.
• Minimum 3 years of hospitality experience with demonstrated leadership of front desk or reception teams.
• Customer service oriented.
• Ability to multitask, prioritize, and adapt to dynamic, fast‑paced environments.
• Experience with telephone systems, visitor management technologies, and front desk best practices.
• Interpersonal and team working skills, professional personal presentation, pays attention to detail, reliable, proactive and demonstrates initiative, able to work in stressful environment.
• Committed to upholding PwC’s values, ethical standards, and professional business conduct.

Optional Skills

• Accepting Feedback, Active Listening, Administrative Support, Agile Database Administration, Business Process Improvement, Calendar Management, Clerical Support, Collaborative Forecasting, Communication, Communications Management, Concur Travel, Conducting Research, Confidential Information Handling, Corporate Records Management, Correspondence Management, Credentialing Database, Customer Service Excellence, Customer Service Management, Data Entry, Deployment Coordination, Electronic Billing, Electronic Filing, Electronic Records Management.

Travel Requirements

Not Specified

Visa Sponsorship

No

Government Clearance

Yes