Associate Director, New Business & Underwriting Ops

AIA; Tampin; On-site; MYR 180,000 - 280,000; Full time

Job summary

AIA Malaysia is recruiting for Associate Director, New Business - Underwriting to lead Operations Shared Services (OSS) and support underwriting, medical and admin teams. The role emphasizes improving processes and driving efficiency while managing budgets and quality standards.

The position requires substantial underwriting experience and a track record of leading teams, with a strong focus on digital automation and control enhancements to support informed decision-making.

Qualifications

• Minimum Bachelor degree.
• Minimum 10 years underwriting experience in both direct and reinsurer and/or digital automation.
• Special skills – preferably with digital.

Responsibilities

• Provide leadership on OSS operations, including underwriting and processing of new applications.
• Oversee medical and admin teams; drive process improvements and operational efficiency.
• Monitor and report regular quality reviews.
• Manage the department budget and expenses to stay within budget.
• Identify automation opportunities to improve controls and efficiency.
• Track enhancements to ensure targets are met in a timely manner.
• Knowledge transfer: coach, train, and mentor staff to build bench strength.

Skills

Leadership

Underwriting

Budget management

Process improvement

Automation

Coaching/Mentoring

Project management

Education

Bachelor degree

Job description

AIA Malaysia is recruiting for Associate Director, New Business - Underwriting to lead Operations Shared Services (OSS) and support underwriting, medical and admin teams. The role emphasizes improving processes and driving efficiency while managing budgets and quality standards.

The position requires substantial underwriting experience and a track record of leading teams, with a strong focus on digital automation and control enhancements to support informed decision-making.