Associate Director, Experience Analytics

Manulife Insurance Malaysia; Kuala Lumpur; Hybrid; MYR 180,000 - 280,000; Full time

Job summary

Manulife Malaysia’s XPSSC seeks an experienced actuary to lead end-to-end mortality and morbidity studies while modernizing analytics across Asia, including ADM data modernization, dashboards, and AI-enabled insights.

You will collaborate with BU Chief Actuaries, IT, and governance teams to ensure robust data pipelines and scalable workflows, coaching junior staff and delivering actionable recommendations for pricing, valuation, and risk management.

Qualifications

• Fellow or near‑Fellow (FSA or Equivalent) with 5–7 years of actuarial experience.
• Strong capabilities in experience study methodologies, GLMs, and trend analysis.
• Proven leadership, communication skills to influence senior stakeholders.

Responsibilities

• Lead end-to-end mortality and morbidity experience studies across Asia, including scoping, validation, analysis, and audit readiness.
• Drive modernization of analytics, supporting ADM data modernization and future study workflows.
• Oversee ongoing monitoring using PBI dashboards to explain trends and impacts to senior stakeholders.
• Translate results into business insights and actionable recommendations for pricing and valuation.
• Coach junior actuarial staff and provide technical guidance.

Skills

Actuarial experience

Experience study methodologies

GLMs

Exposure/A-E calculations

Credibility and trend analysis

SQL

R

Python

Leadership

Stakeholder engagement

Education

Fellow or near-Fellow (FSA or Equivalent)

Tools

SQL

R

Python

Job description

The Experience Analytics Shared Service Center (XPSSC) plays a pivotal role supporting business units in their monitoring and experience study capabilities, as well as ensuring the Asia segment is future ready to adopt new technology, support sustainable quality growth in Asia, and our strategic priority of using AI to reimagine how we work and create value. The incumbent will lead the modernization initiatives with respect to those two assumptions across all Asia segment. This includes initially supporting ADM (Actuarial Data Modernization), PBI monitoring dashboards build and subsequently conducting end to end study analysis for studies, monitoring and forecasting.

Position Responsibilities:

• Lead end‑to‑end mortality and morbidity (excl. health) experience studies across Asia, including scoping, data validation, analysis, recommendations, documentation, and audit readiness.
• Drive modernization of mortality/morbidity analytics, supporting ADM data modernization and shaping future study workflows, controls, and templates.
• Oversee quarterly and monthly monitoring, using PBI dashboards to explain trends, exceptions, and G/L impacts to senior stakeholders.
• Translate analytical results into clear business narratives, providing insights and actionable recommendations for pricing, valuation, and management teams.
• Engage regularly with BU Chief Actuaries and experience teams to gather feedback, align methodologies, and continuously improve XPSSC value delivery.
• Partner with IT and RAS/GFA teams to ensure data pipelines, dashboards, and analytical outputs meet actuarial needs and RAS/GFA governance standards.
• Champion consistency and best practices, maintaining standardized templates, documentation, and study methodologies across Asia.
• Identify opportunities for automation and AI-enabled analytics, reducing manual work and improving efficiency and insight quality.
• Manage, coach, and develop junior actuarial staff, providing technical guidance, performance direction, and professional growth support.

Required Qualifications:

• Fellow or near‑Fellow (FSA or Equivalent) with 5-7 years of actuarial experience
• Strong technical capability in experience study methodologies, GLMs, exposure/A‑E calculations, credibility, and trend analysis; proficiency in SQL, R, Python, or similar analytical tools.
• Demonstrated leadership experience, including coaching junior staff and providing technical oversight.
• Proven ability to engage and influence senior stakeholders, with clear communication skills to translate complex analytics into actionable insights.

Preferred Qualifications:

• Experience working in modernizing data environments (e.g., data lakes, ADM/EDL, dashboards) is a plus.
• Hands‑on work in mortality and/or morbidity experience studies is a plus

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement Hybrid

We’re Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions.

Recent awards include:

• 2024 Gallup Exceptional Workplace Award Winner
• Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023
• We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index

Our ambition is to be the most digital, customer‑centric global company in our industry.

Learn more at https://www.manulife.com/.