Associate Director, Experience Analytics

Manulife Financial; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

Manulife Financial’s Experience Analytics Shared Service Center (XPSSC) in Asia is seeking a Senior Actuary to lead end-to-end mortality and morbidity studies, validate data, and drive modernization of analytics across the region.

You will collaborate with BU Chief Actuaries and IT/RAS teams, coach junior staff, and deliver insights to pricing, valuation and management teams in a hybrid Kuala Lumpur setting.

Qualifications

• Fellow or near-Fellow (FSA or Equivalent) with 5–7 years actuarial experience.
• Strong technical capability in experience study methodologies, GLMs, credibility, and trend analysis; proficiency in SQL, R, Python, or similar tools.
• Proven leadership experience including coaching junior staff and influencing senior stakeholders.

Responsibilities

• Lead end-to-end mortality and morbidity experience studies across Asia, including data validation and documentation.
• Drive modernization of analytics and support ADM data modernization and study workflows.
• Oversee quarterly/monthly monitoring using dashboards and explain trends to senior stakeholders.
• Translate analytical results into actionable insights for pricing, valuation, and management teams.
• Develop and maintain standardized templates, methodologies, and governance across Asia.

Skills

Actuarial experience

SQL

R

Python

Leadership

Stakeholder management

Communication

Education

Fellow or near-Fellow (FSA or Equivalent)

Tools

SQL

R

Python

Job description

Description

The Experience Analytics Shared Service Center (XPSSC) plays a pivotal role supporting business units in their monitoring and experience study capabilities, as well as ensuring the Asia segment is future ready to adopt new technology, support sustainable quality growth in Asia, and our strategic priority of using AI to reimagine how we work and create value. The incumbent will lead the modernization initiatives with respect to those two assumptions across all Asia segment. This includes initially supporting ADM (Actuarial Data Modernization), PBI monitoring dashboards build and subsequently conducting end to end study analysis for studies, monitoring and forecasting.

Position Responsibilities:

• Lead end‑to‑end mortality and morbidity (excl. health) experience studies across Asia, including scoping, data validation, analysis, recommendations, documentation, and audit readiness.
• Drive modernization of mortality/morbidity analytics, supporting ADM data modernization and shaping future study workflows, controls, and templates.
• Oversee quarterly and monthly monitoring, using PBI dashboards to explain trends, exceptions, and G/L impacts to senior stakeholders.
• Translate analytical results into clear business narratives, providing insights and actionable recommendations for pricing, valuation, and management teams.
• Engage regularly with BU Chief Actuaries and experience teams to gather feedback, align methodologies, and continuously improve XPSSC value delivery.
• Partner with IT and RAS/GFA teams to ensure data pipelines, dashboards, and analytical outputs meet actuarial needs and RAS/GFA governance standards.
• Champion consistency and best practices, maintaining standardized templates, documentation, and study methodologies across Asia.
• Identify opportunities for automation and AI-enabled analytics, reducing manual work and improving efficiency and insight quality.
• Manage, coach, and develop junior actuarial staff, providing technical guidance, performance direction, and professional growth support.

Required Qualifications:

• Fellow or near‑Fellow (FSA or Equivalent) with 5-7 years of actuarial experience
• Strong technical capability in experience study methodologies, GLMs, exposure/A‑E calculations, credibility, and trend analysis; proficiency in SQL, R, Python, or similar analytical tools.
• Demonstrated leadership experience, including coaching junior staff and providing technical oversight.
• Proven ability to engage and influence senior stakeholders, with clear communication skills to translate complex analytics into actionable insights.

Preferred Qualifications:

• Experience working in modernizing data environments (e.g., data lakes, ADM/EDL, dashboards) is a plus.
• Hands‑on work in mortality and/or morbidity experience studies is a plus

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid