Assistant Manager – Process Improvement & Automation

PHONGSAVANH GROUP (MALAYSIA) SDN. BHD.; Petaling Jaya; On-site; MYR 120,000 - 170,000; Full time

Job summary

Phongsavanh Group (Malaysia) Sdn. Bhd. seeks an Assistant Manager to drive process improvement and automation initiatives across banking and aviation operations. This hands-on role requires independent work, tight deadlines, and frequent on-site reviews at branches, including overseas locations.

You will review SOPs, perform root-cause analyses, and develop practical automation or redesign recommendations, supported by cost-benefit analyses and regular status reporting.

Qualifications

• Bachelor's degree in Business Admin, Banking & Finance, Industrial Eng, Aviation or related field.
• 7+ years of experience in banking/aviation operations, BPI, or business analysis.
• Strong analytical, problem-solving and process-mapping abilities.
• Proficient in MS Office; Visio or Lucidchart experience is a plus.
• Excellent English written and verbal communication.
• Willing to travel overseas for extended periods.
• Valid passport with no restrictions on international travel.
• Self-motivated with ability to work independently.
• Excellent time management and deadline discipline.
• Strong attention to detail and analytical thinking.

Responsibilities

• Review existing processes/SOPs to identify improvements and automation potential.
• Perform root-cause analyses and develop actionable automation or redesign recommendations.
• Prepare clearly documented findings with cost-benefit/ROI analyses.
• Conduct on-site reviews with process owners and branch staff to validate practices.
• Manage workload independently and meet deadlines with minimal supervision.
• Escalate risks or delays and track progress against the plan.
• Collaborate with operations, IT, and compliance to assess feasibility.
• Support rollout and change management of approved improvements.
• Travel to branch locations, including overseas, as required.
• Ensure project milestones are met and report to management regularly.

Skills

Analytical thinking

Problem solving

Process mapping

Time management

Attention to detail

Communication

Education

Bachelor's degree

Tools

MS Office

Visio

Lucidchart

Job description

Assistant Manager – Process Improvement & Automation

The Assistant Manager – Process Improvement & Automation (Individual Contributor) is responsible for reviewing the organisation's existing operational procedures and identifying opportunities to increase their effectiveness, efficiency, and automation potential. This is a hands‑on, individual contributor role that requires the ability to work independently, manage a demanding review schedule, and consistently deliver findings and recommendations within tight project deadlines, including through face‑to‑face reviews at branch level and overseas locations.

Key responsibilities

Review existing processes and procedures (SOPs / Work Instructions) to identify opportunities to increase their effectiveness and efficiency, including automation potential.

Conduct root‑cause analysis of process inefficiencies and develop practical, actionable recommendations for automation or process redesign.

Prepare clear, well‑documented findings, including cost‑benefit / ROI analysis, to support management decision‑making on proposed improvements.

Conduct on‑site, face‑to‑face reviews with process owners and branch staff to validate how procedures are actually performed in practice, not just as documented.

Work independently and manage own workload effectively, with minimal supervision, to meet assigned deadlines.

Ensure all project deadlines and milestones are consistently met, proactively escalating risks or delays where necessary.

Track progress against the agreed review plan/timeline and report status to management on a regular basis.

Collaborate with cross‑functional stakeholders (branch operations, IT, compliance/risk) to assess the feasibility of proposed automation solutions.

Support the rollout and change management of approved process improvements, including staff briefings where required.

Travel to branch locations, including overseas as required to complete on‑site procedure reviews.

About you

Bachelor's degree in Business Administration, Banking & Finance, Industrial Engineering, Aviation or a related field.

Minimum 7 years of relevant working experience in banking operations, aviation operation, business process improvement, business analysis, or a related discipline.

Strong analytical, problem‑solving, and process‑mapping skills.

Proficient in MS Office (Excel, Word, PowerPoint); experience with process‑mapping tools (e.g. Visio, Lucid chart) is a plus.

Excellent written and verbal communication skills in English.

Willingness and ability to travel overseas for extended periods.

Valid passport with no restrictions on international travel.

Strong self‑motivation and proven ability to work independently with minimal supervision.

Excellent time management, with a track record of consistently meeting deadlines under pressure.

Strong attention to detail and structured, analytical thinking.