Associate Customer Support

Gratitude Inc; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service provider in Selangor is seeking a Customer Service Executive to manage inbound voice interactions. Candidates must have a degree and fluent Japanese (JLPT N1 or N2), with experience in customer service. The role includes handling complaints and providing effective resolutions, working rotational shifts. Salary ranges from RM 8,000 to RM 9,000 plus allowances.

Benefits

Transportation allowance

Qualifications

• Minimum qualification is a degree.
• Must read, write, and speak Japanese at JLPT N1 or N2 level.
• At least 1 year experience in Customer Service.

Responsibilities

• Handle inbound customer service interactions via voice channels.
• Contribute to handling complaints and resolving customer issues effectively.

Skills

Fluent in Japanese

Fluent in English

Fluent in Mandarin

Typing skills

Education

Degree holder

Job description

Overview

Customer Service Executive role with rotational shifts. Work from office. Process: Voice. Functional Area: ITES / BPO / Customer Service.

Responsibilities

• Handle inbound customer service interactions via voice channels.
• Contribute to handling complaints and resolving customer issues effectively.

Qualifications

• Minimum qualification: Degree holder.
• Native or non-native candidates able to read, write and speak in Japanese with JLPT N1 or N2, and at least 1 year of Customer Service experience.
• Rotational shift between 6 AM – 12 AM, 5 days a week.
• Salary: RM 8,000 – RM 9,000 (basic) + up to RM 500 transportation allowance.
• Language requirements: Must be fluent in English and Mandarin. Cantonese and English fluency is also required.
• Experience in BPO/Customer Service with handling complaints and typing skills.

Work Mode

Work from office

Note

Myglit doesn’t charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at [e-mail].