Associate - Customer Service (Thai Speaker)

Sutherland; Kuala Lumpur; On-site; MYR 39,000 - 54,000; Full time

Job summary

Sutherland is seeking an Associate - Customer Service (Thai Speaker) to deliver empathetic customer support via live chats and calls in Malaysia, onsite at Bangsar South, Kuala Lumpur. The role emphasizes CSAT-focused service and requires bilingual Thai and English communication.

You will troubleshoot streaming-related issues, assist with account management and billing inquiries, and maintain precise interaction records while staying updated on product changes and policies.

Qualifications

• Proficient in Thai (written and spoken) and English (written and spoken).
• 1–2 years of CSAT-focused customer service experience.
• Willing to work on weekends and public holidays (5 days on, 2 days off, 40 hours per week).
• Willing to work 100% onsite at Bangsar South, Kuala Lumpur.
• Visa sponsorship available for native and non-native Thai speakers.

Responsibilities

• Provide professional and empathetic support to customers via live chats and calls.
• Troubleshoot common technical issues relating to streaming services (device compatibility, login errors).
• Guide customers through account management and billing inquiries.
• Maintain accurate records of customer interactions.
• Stay informed on product updates and policies to provide accurate information.

Skills

Thai language

English language

Customer service

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Associate - Customer Service (Thai Speaker)

Sutherland is a global business process outsourcing (BPO) company that provides a range of services such as customer service, technical support, sales, and back-office operations. Sutherland has a presence in several countries, including Malaysia, where it offers its services to clients across various industries.

In Malaysia, Sutherland operates as a part of its Southeast Asia operations, typically providing customer support and outsourcing services to companies in sectors like telecommunications, finance, healthcare, and retail. The company is known for its focus on innovation, digital transformation, and the use of technology to enhance customer experience and streamline business processes.

Sutherland began its operations in Malaysia in 2008. Malaysia has become an important hub for Sutherland in Southeast Asia, owing to its strategic location, multilingual workforce, and business-friendly environment.

Job Description

• Provide professional and empathetic support to customers via live chats and calls.
• Troubleshoot common technical issues relating to content streaming services. For example: device compatibility and login errors.
• Guide customers through account management and billing inquiries.
• Maintain accurate records of customer interactions.
• Stay informed on product updates and policies to provide accurate information.
• There is no hybrid mode possible for the position.

Requirements

• Excellent communication skills in Thai language (verbal and written), and English (verbal and written).
• Preferably 1 to 2 years of experience in CSAT-focused customer service.
• Willing to work on weekends and public holidays. 5 working days, 2 days off (40 hours per week)
• Willing to work 100% from Office, onsite in Bangsar South, Kuala Lumpur.
• Native and non native Thai are welcome to apply! visa is sponsored.