Associate - Customer Service (Thai Speaker)

SUTHERLAND GLOBAL SERVICES MALAYSIA SDN. BHD.-; Kuala Lumpur; On-site; MYR 42,000 - 54,000; Full time

Benefits offered by this job

Visa sponsorship

Job summary

Sutherland is hiring an Associate - Customer Service (Thai Speaker) in Kuala Lumpur, onsite at Bangsar South. You will provide professional support to customers via live chats and calls, and assist with account management and billing inquiries.

Must communicate in Thai and English, with 1–2 years CSAT customer service experience. Work 40 hours weekly, weekends required; visa sponsorship is available for eligible applicants.

Qualifications

• Excellent communication in Thai and English, verbal and written.
• 1–2 years of CSAT-focused customer service experience.
• Willing to work weekends and public holidays (40 hours/week).
• Onsite in Bangsar South, Kuala Lumpur; no hybrid mode.
• Thai and non-Thai applicants welcome; visa sponsorship provided.

Responsibilities

• Provide professional, empathetic support to customers via live chats and calls.
• Troubleshoot common technical issues related to content streaming (device compatibility, login errors).
• Guide customers through account management and billing inquiries.
• Maintain accurate records of customer interactions.
• Stay informed on product updates and policies to provide accurate information.

Skills

Thai language

English language

CSAT experience

Job description

Associate - Customer Service (Thai Speaker)

Sutherland is a global business process outsourcing (BPO) company that provides a range of services such as customer service, technical support, sales, and back-office operations. Sutherland has a presence in several countries, including Malaysia, where it offers its services to clients across various industries.

In Malaysia, Sutherland operates as a part of its Southeast Asia operations, typically providing customer support and outsourcing services to companies in sectors like telecommunications, finance, healthcare, and retail. The company is known for its focus on innovation, digital transformation, and the use of technology to enhance customer experience and streamline business processes.

Sutherland began its operations in Malaysia in 2008. Malaysia has become an important hub for Sutherland in Southeast Asia, owing to its strategic location, multilingual workforce, and business-friendly environment.

Job Description

• Provide professional and empathetic support to customers via live chats and calls.
• Troubleshoot common technical issues relating to content streaming services. For example: device compatibility and login errors.
• Guide customers through account management and billing inquiries.
• Maintain accurate records of customer interactions.
• Stay informed on product updates and policies to provide accurate information.

Requirements

• Excellent communication skills in Thai language (verbal and written), and English (verbal and written).
• Preferably 1 to 2 years of experience in CSAT-focused customer service.
• Willing to work on weekends and public holidays. 5 working days, 2 days off (40 hours per week)
• Willing to work 100% from Office, onsite in Bangsar South, Kuala Lumpur.
• There is no hybrid mode possible for the position.
• Native and non native Thai are welcome to apply! visa is sponsored.

About us.

We make digital ™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 35 years. Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world.

About us.

We make digital ™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 35 years. Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world.