Associate, Customer Service (1-year contract)

Principal Malaysia; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

Principal Financial Group Malaysia is seeking an Associate, Customer Service to support our customer engagement across phone, chat, and email channels.

The role requires a bachelor’s degree or diploma and at least 2 years in customer service, with strong English and Bahasa Malaysia communication. You’ll help customers by listening carefully, resolving issues, and delivering exceptional service in a fast-paced environment.

Qualifications

• Bachelor’s degree or diploma in any related field.
• Minimum 2 years of experience in customer service/support.
• Fluency in English and Bahasa Malaysia with clear communication.

Responsibilities

• Respond to customer inquiries via phone, live chat, and email in a professional manner.
• Listen actively and empathetically to concerns and provide assistance.
• Identify root causes and offer effective resolutions or alternatives.

Skills

Active listening

Empathy

Strong communication

Problem solving

Education

Bachelor's degree or diploma

Job description

At Principal, we invest in what matters. And building talented teams is where it all begins. We’re drawn to people who bring unique perspectives, passion, and expertise to help us advance the financial security and well-being of our customers, transform our growing business, and drive positive change in the communities where we live and work.

When we invest in you, and you invest in us, great things happen.

We are looking for an Associate, Customer Service in Malaysia to support our customer engagement efforts by delivering exceptional service across phone, chat, and email channels.

What You'll Do

• Respond to customer inquiries via phone calls, live chat, and emails in a professional and courteous manner.
• Listen actively and empathetically to customer concerns and provide appropriate assistance
• Resolve customer issues by identifying the root cause, researching solutions, and offering effective resolutions or alternatives

Who You Are

• At least a bachelor’s degree or diploma holder in any related field.
• Minimum 2 years of experience in a customer service/support role.
• Strong communication skills in both English and Bahasa Malaysia
• Proven ability to listen, analyze issues, and resolve problems efficiently
• Positive attitude and commitment to delivering excellent customer service in a fast-paced call center environment

Who We Are

Principal Financial Group is a Fortune 500 global leader in financial services focused on insurance, retirement, and asset management. We have 18,000 employees and 51 million customers around the world with over $714B in assets under management.