Associate Analyst, Service Desk

VF Brands Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 32,000 - 52,000; Full time

Job summary

VF Brands Malaysia Sdn Bhd in Kuala Lumpur is seeking a Service Desk Analyst to resolve technical problems in a call center environment, providing installation, usage, and training on software and hardware.

The role requires a IT degree, one year of related experience preferred, and strong written and oral communication. Fluency in Mandarin and Cantonese is highly preferred for liaising with offices in Shanghai and Taiwan.

Qualifications

• Bachelor’s degree in Information Technology or a related field. Equivalent years of experience in a similar industry may be considered.
• One year of related experience preferred.
• Strong written and oral communication skills.
• Strong proficiency in Mandarin & Cantonese in both written and oral is highly preferred as you will be liaising with stakeholders and users from our offices in Shanghai and Taiwan.

Responsibilities

• Follow documented and standardized procedures to diagnose and troubleshoot incoming employee calls.
• Provide support services to employees with technical problems and IT issues involving desktop, laptop, or network services.
• Offer timely resolution of less complex problems or elevate issues to appropriate technical personnel.

Skills

Customer service

Technical knowledge

Communication skills

Mandarin

Cantonese

Education

Bachelor’s degree in Information Technology

Job description

Principal Accountabilities

Join our dynamic team as a Service Desk Analyst, where you'll resolve technical problems in a call center/help desk environment. Utilize your customer service expertise and technical knowledge to assist with installation, usage, and training on software and hardware products.

Key Responsibilities

Follow documented and standardized procedures to diagnose and troubleshoot incoming employee calls.

Provide support services to employees with technical problems and IT issues involving desktop, laptop, or network services.

Offer timely resolution of less complex problems or elevate issues to appropriate technical personnel.

Knowledge & Skill Requirements

Bachelor’s degree in Information Technology or a related field. Equivalent years of experience in a similar industry may be considered.

One year of related experience preferred.

Strong written and oral communication skills.

Strong proficiency in Mandarin & Cantonese in both written and oral is highly preferred as you will be liaising with stakeholders and users from our offices in Shanghai and Taiwan.

Knowledge & Application

Good knowledge of a single specialist area achieved through prior study or experience.

Apply principles and practices in a recognized professional field requiring extensive academic preparation.

Follow standardized rules, procedures, and operations within your area.

Determine a course of action based on guidelines.

Problem Solving

Encounter similar problems requiring fact-finding, clarification, and basic analysis.

Find most solutions within normal operating processes and policies.

Select the best solution based on defined procedures or precedence.

Occasionally use basic problem-solving techniques to define problems and use previous experience to identify solutions.

Interaction

Exchange standard/basic technical or non-technical information with colleagues, superiors, and customers.

Interpret or clarify technical information to aid understanding.

Convey straightforward information to knowledgeable audiences.

Impact

Impact is limited to short-term team performance.

Support the achievement of goals through personal effort.

Plan your work, assess your progress, and adjust efforts to meet goals.

Accountability

Meet your targets, impacting the immediate work area.

Work is reviewed periodically.

Be aware of wider profitability issues.

VF Corporation is a global leader in branded lifestyle apparel, footwear, and accessories, recognized for its strong portfolio of iconic brands including Vans®, The North Face®, Timberland®, and Dickies®. Our purpose is to power movements of sustainable and active lifestyles through innovative design, responsible sourcing, and authentic brand storytelling. With a heritage spanning over a century, VF combines deep consumer insights with a commitment to environmental and social responsibility, ensuring our brands inspire and connect with diverse communities worldwide.

VF Corporation is a global leader in branded lifestyle apparel, footwear, and accessories, recognized for its strong portfolio of iconic brands including Vans®, The North Face®, Timberland®, and Dickies®. Our purpose is to power movements of sustainable and active lifestyles through innovative design, responsible sourcing, and authentic brand storytelling. With a heritage spanning over a century, VF combines deep consumer insights with a commitment to environmental and social responsibility, ensuring our brands inspire and connect with diverse communities worldwide.