Assistant Sales Manager

Holiday Villa Resort & Beachclub Langkawi; Kuah; On-site; MYR 60,000 - 90,000; Full time

Job summary

Holiday Villa Resort & Beachclub Langkawi is seeking a proactive Sales professional to drive revenue growth across assigned markets, promote resort products, and coordinate proposals and contracts with tight timelines.

The role involves client meetings, site inspections, and representing the hotel at events while maintaining high standards of professionalism and confidentiality.

Responsibilities

• Implements sales action plans within assigned market areas as outlined in the marketing plan, supporting the Sales Manager in achieving revenue targets.
• Assist in planning and make regular sales/service calls through direct solicitations to sell and promote the hotel's facilities and services.
• Work proactively to adhere to individual and team sales targets and KPIs.
• Promote and upsell resort products, services and packages to maximize revenue per guest and guest experience.
• Make sales trips outside and within the country as directed.
• Provide feedback on changing market conditions, trends and competitors' activities from direct sales and communications.
• Attend Sales & Marketing meetings and events.
• Disseminate sales related information to other departments.
• Prepare proposals, quotations and contracts within 48 hours.
• Develop and implement sales strategies to maximize room revenue, events and packages.
• Identify and pursue new sales opportunities in corporate, MICE, travel agents and OTA segments.
• Conduct site inspections, client meetings, and follow up to convert leads into bookings.
• Update and manage client database and records in the system.
• Monitor client satisfaction and resolve issues to ensure repeat business.
• Respond to inquiries and correspondence from customers and prospective clients.
• Participate in local civic events that may generate future business for the hotel.
• Maintain the highest standards of professionalism, ethics and attitude when interacting with guests and staff.
• Maintain effective employee relations.
• Maintain professional business confidentiality.
• Perform any other duties as assigned by the Director of Sales or Hotel Management.

Job description

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• To implements sales action plans within assigned market areas as outlined in the marketing plan, supporting the Sales Manager in achieving revenue targets and driving market growth.
• To assist in planning and make regular sales/service calls through direct solicitations, telephone or correspondence to sell and promote the hotel's total facilities and services.
• Work proactively to adhere individual and team sales targets and KPIs.
• Promote and upsell resort products, services and packages to maximize revenue per guest and enhance the overall guest experience.
• To make sales trips outside and within the country at the direction of the Director of Sales and Marketing.
• To provide feedback to the Director of Sales and Marketing on changing market conditions, including trends and competitors' activities that are obtained from direct sales solicitation, telephone and direct mailing exercises.
• To attend Sales & Marketing meetings as well as functions or events.
• To disseminate sales related information to other departments as appropriate.
• Prepare proposals, quotation and contracts within 48 hours.
• Assist in developing and implementing sales strategies to maximize room revenue, events and packages.
• Identify and pursue new sales opportunities in corporate, MICE, travel agents and OTA segments.
• Conduct site inspections, client meetings, and follow up to convert leads into bookings.
• Update and manage client database and safe records into system.
• Monitor client satisfaction and resolve issues to ensure repeat business.
• To respond to all inquiries and correspondence from customers and prospective clients.
• To participate in local civic and social functions that may give rise to opportunities for future business for the hotel.
• To maintain the highest standards of professionalism, ethics and attitude when interacting with hotel guests, clients, peers and staff.
• To establish and maintain an effective employee relation.
• To always maintain professional business confidentiality.
• To perform any other duties as assigned by the Director of Sales or the Management of the Hotel.