Sales Executive

Holiday Villa Resort & Beachclub Langkawi; Kuah; On-site; MYR 89,000 - 134,000; Full time

Job summary

Jora Malaysia is seeking a Sales Manager to develop and manage a diverse client portfolio, including corporate, government, travel agents, and MICE accounts. You will drive revenue through targeted sales activities, client visits, and strategic promotions of hotel facilities across guest rooms, venues, and F&B outlets.

Responsibilities include negotiation of rates, quotations, and contracts, as well as ongoing coordination with Reservations, Front Office, and Finance to ensure flawless client

Responsibilities

• Develop and maintain a portfolio of corporate, government, travel agents, wholesalers, event planners, and MICE accounts.
• Identify and secure new business opportunities to maximize hotel revenue.
• Conduct regular sales calls, presentations, and client visits according to the approved sales plan.
• Promote all hotel facilities including guest rooms, meeting venues, banquet facilities, food & beverage outlets, weddings, and recreational facilities.
• Prepare and submit quotations, proposals, contracts, and follow-up correspondence promptly.
• Negotiate rates and business terms within the approved hotel guidelines.

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Develop and maintain a portfolio of corporate, government, travel agents, wholesalers, event planners, and MICE accounts.
• Identify and secure new business opportunities to maximize hotel revenue.
• Conduct regular sales calls, presentations, and client visits according to the approved sales plan.
• Promote all hotel facilities including guest rooms, meeting venues, banquet facilities, food & beverage outlets, weddings, and recreational facilities.
• Prepare and submit quotations, proposals, contracts, and follow-up correspondence promptly.
• Negotiate rates and business terms within the approved hotel guidelines.

Account Management

• Build strong relationships with existing clients to encourage repeat business.
• Maintain regular communication with assigned accounts.
• Update client information and sales activities in the hotel's CRM or sales tracking system.
• Ensure all client requirements are communicated accurately to the hotel operations team.

Revenue Generation

• Achieve monthly, quarterly, and annual sales targets.
• Monitor market trends, competitor activities, and pricing strategies.
• Recommend sales strategies to improve occupancy and revenue.
• Upsell hotel services whenever possible.
• Prepare weekly sales reports and monthly activity reports.
• Maintain accurate records of appointments, sales calls, proposals, and business confirmations.
• Ensure timely submission of sales forecasts and pipeline reports.
• Coordinate rooming lists, event details, and booking requirements with the Reservations and Operations teams.

Networking & Representation

• Represent the hotel at trade shows, roadshows, travel fairs, networking events, and industry functions.
• Participate in sales missions and promotional activities organized by the hotel.
• Maintain a professional image while representing the hotel.

Customer Service

• Respond promptly to client enquiries.
• Handle customer complaints professionally and coordinate with relevant departments for resolution.
• Ensure a high level of guest satisfaction and service excellence.

Internal Coordination

• Work closely with Reservations, Front Office, Food & Beverage, Finance, and other departments to ensure smooth execution of client bookings.
• Attend departmental meetings and sales briefings.
• To perform any other duties as assigned by the Director of Sales or the Management of the Hotel.