Assistant Retail Store Manager (Sunway Velocity Mall)

Prism+; Shah Alam; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Annual outpatient benefit (dental/opt.

Birthday leave

Performance bonus

Annual increment

Job summary

PRISM+ Malaysia is seeking a passionate Retail Assistant Store Manager to lead the Setia City Mall store. You will drive sales, coach a retail team, and ensure excellent customer service while managing schedules, merchandising, and stock availability.

The role requires a Bachelor’s degree in a relevant field and at least 3 years of managerial retail experience, with strong Excel/PowerPoint skills and multilingual communication (English/Chinese/Malay).

Qualifications

• Bachelor’s degree in Business, Marketing, or any relevant course of studies.
• Minimum of 3 years of managerial experience in the retail industry.
• Proficient in Excel and PowerPoint.
• Prior experience in malls landlord relations.
• Data-driven with ability to analyse data for stocks forecasting.
• Strong Communication (English/Chinese/Malay) and people skills.

Responsibilities

• Manage, count, verify, and reconcile daily cash register sales.
• Greet customers in a courteous and professional manner, while providing quality customer service; answer questions about products and recommend them accordingly
• Perform opening and closing procedures effectively according to store policies and procedures
• Process and replenish merchandise and ensured stock availability
• Co-Lead retail team to maintain visual merchandising and cleanliness standards of the store
• Create a positive work environment by motivating and encouraging the team to foster good relationships with one another
• Recruit and hire new store employees
• Responsible for training and onboarding new employees
• Create and manage store schedules
• Set, monitor and achieve/exceed retail sales targets to drive improvement in company ranking
• Sales reporting: provides timely sales reports and analysis, making recommendations and flagging risks regarding anticipated shortfalls.
• Working close with company’s management, plan and implement suitable incentives and push out plans to boost sales

Skills

Communication skills

People management

Customer service

Retail processes

Data analysis

Multilingual communication

Education

Bachelor’s degree in Business/Marketing or related field

Tools

Excel

PowerPoint

Job description

We are seeking a passionate Retail Assistant Store Manager who will be starting in this new division in PRISM+ Malaysia. Being a high growth electronics company, we are looking for a candidate who accelerate growth in our retail segment while providing insights and expertise on how to growth our retail business.
This driven and ambitious individual will be overseeing and maximizing sales of the company through the retail sales channel at Setia City Mall. Are you someone who is result-driven and enjoy helping customers to meet their needs and requirements? If your answer is “yes,” we would like to welcome you onboard to join our dynamic team, where like-minded individuals work towards attaining the common goal. The candidate will be considered a key member of PRISM+ Malaysia and will report directly to the Retail Store Manager.

Responsibilities of a Assistant Retail Store Manager but are not limited to:

• Manage, count, verify, and reconcile daily cash register sales
• Greet customers in a courteous and professional manner, while providing quality customer service; answer questions about products and recommend them accordingly
• Perform opening and closing procedures effectively according to store policies and procedures

• Process and replenish merchandise and ensured stock availability
• Co-Lead retail team to maintain visual merchandising and cleanliness standards of the store
• Create a positive work environment by motivating and encouraging the team to foster good relationships with one another
• Recruit and hire new store employees
• Responsible for training and onboarding new employees
• Create and manage store schedules
• Set, monitor and achieve/exceed retail sales targets to drive improvement in company ranking
• Sales reporting: provides timely sales reports and analysis, making recommendations and flagging risks regarding anticipated shortfalls.
• Working close with company’s management, plan and implement suitable incentives and push out plans to boost sales

• Bachelor’s Degree in Business, Marketing, or any relevant course of studies
• Minimum of 3 years of managerial experience in the retail industry
• Well versed in retail store processes and systems, proficient in Excel/ PowerPoint
• Prior experience in malls landlord relations
• Data-driven with ability to analyse data for stocks forecasting
• Strong Communication (English/Chinese/Malay) and people skills
• Passionate in engaging customers and providing excellent service

1. Annual outpatient benefit (Includes dental and optical benefits)
2. Birthday leave
3. Performance bonus
4. Annual increment