Assistant Retail Manager - Melaka, Tarcor Park (NEW OUTLET)

Elitetrax Marketing Sdn Bhd (Harvey Norman); Kampung Klebang Besar; On-site; MYR 47,000 - 71,000; Full time

Benefits offered by this job

EPF / SOCSO

Annual / Marriage / Maternity & Pater

Group Insurance & Medical

Career Path

Job summary

Elitetrax Marketing Sdn Bhd (Harvey Norman) Melaka store seeks an Assistant Retail Manager to support the Department Manager in achieving sales targets, monitor performance, and ensure correct pricing and displays in line with company standards.

The role emphasizes customer service leadership, staff coaching, stock management, and coordinating promotions with SAP proficiency to drive profitable outcomes.

Qualifications

• Assist the Department Manager in achieving monthly and yearly sales targets.
• Monitor daily sales performance and motivate the team to upsell and cross-sell effectively.
• Ensure accurate pricing, promotions, and product displays are implemented according to company standards.
• Analyze sales trends and customer feedback to improve product mix and sales strategies.
• Prepare comprehensive sales and performance reports for management review.
• Assist in planning and execution of in-store promotions, events, and campaigns.

Responsibilities

• Lead by example to deliver exceptional customer service and strong product knowledge.
• Handle customer inquiries, complaints, and after-sales issues promptly and professionally; ensure customer satisfaction through timely follow-up.
• Oversee daily floor operations, merchandising, and stock availability; supervise staff scheduling and training.
• Coordinate with Marketing, Visual Merchandising, and Logistics to ensure smooth daily operations.
• Train new staff in product knowledge and proper SAP usage.

Skills

Sales leadership

Customer service

Merchandising

Stock management

Team coaching

Product knowledge

Tools

SAP

Job description

Assistant Retail Manager - Melaka, Tarcor Park (NEW OUTLET)

Assist the Department Manager in achieving monthly and yearly sales targets.

Monitor daily sales performance and motivate the team to upsell and cross-sell effectively.

Ensure accurate pricing, promotions, and product displays are implemented according to company standards.

Analyze sales trends and customer feedback to improve product mix and sales strategies.

Prepare comprehensive sales and performance reports for management review.

Assist in the planning and execution of in-store promotions, events, and campaigns.

Propose and organize promotional activities, including roadshows, to achieve sales and delivery targets while maintaining profitability.

Customer Service

Lead by example to deliver exceptional customer service and strong product knowledge.

Handle customer inquiries, complaints, and after-sales issues promptly and professionally. Ensure customer satisfaction through consistent service quality and timely follow-up.

Support the Customer Service Department (CSD) in handling complaints related to bedding products and services.

Operational Excellence

Oversee daily floor operations, ensuring cleanliness, effective merchandising, and stock availability.

Support stock management activities, including ordering, receiving, and stocktake accuracy

Ensure compliance with store policies, safety standards, and company procedures.

Identify slow-moving stocks and recommend effective strategies to improve their sell-through.

Work closely with the warehouse on service location items and take appropriate actions to minimize stock levels.

Supervise and coach sales staff to enhance product knowledge, sales techniques, and service standards.

Assist in staff scheduling, training, and performance evaluation.

Foster a positive and motivating team environment to achieve department goals.

Train newly recruited staff in product knowledge and the proper use of the SAP system.

Reporting & Coordination

Coordinate with the Marketing, Visual Merchandising, and Logistics teams to ensure smooth daily operations.

Collaborate with the Purchasing Department to monitor new arrivals and coordinate timely transfers for display.

Ensure all sales transactions are accurately scanned out.

Conduct thorough checks on delivery orders (SO) to confirm all details are accurate before dispatch.

Ensure all refunds and sales returns are supported with properly completed and approved documentation

Maternity leave

Opportunities for promotion

Perks and benefits

• Epf / Sosco
• Leaves Annual / Marriage/ Maternity & Paternity
• Group Insurances & Medical
• Career Path