Assistant Outlet Manager - Taman Intan, Klang

San Francisco Coffee; George Town; On-site; MYR 38,000 - 62,000; Full time

Job summary

San Francisco Coffee is hiring an Assistant Outlet Manager in Penang, Malaysia to support the Outlet Manager and Area Manager in daily operations. You will lead the team through SOP-compliant service, ensure accurate cash handling, and oversee stock and labor planning to drive outlet profitability.

The role requires at least 2 years in a coffee chain and relevant O/ SKM qualifications, with a focus on training staff, maintaining cleanliness, and delivering quality service to customers.

Qualifications

• SPM / O Level / SKM Levels 1-3 or Equivalent.
• Minimum 2 years of experience in coffee chain industry.
• Strong leadership and staff training abilities.
• Able to work in Malaysia and in Penang.

Responsibilities

• Assist and report to Outlet Manager/Area Manager on outlet operation matters.
• Lead and demonstrate the team the operation process.
• Assure opening and closing SOP adherence.
• Oversee cashflow, daily sales verification, and bank-in processes.
• Plan and schedule labour effectively.
• Plan and schedule stock effectively.
• Maintain store cleanliness and high service standards.

Skills

Leadership

Customer service

Cash handling

SOP adherence

Stock planning

Education

SPM / O Level / SKM Levels 1-3 or Equivalent

Job description

An Assistant Outlet Manager takes on a range of roles including:

Assist and report to Outlet Manager/Area Manager on outlet operation matters.

Lead and demonstrate the team the operation process according SOP.

Master the skill and knowledge of SFC food and beverage preparation and serving.

Master the skill and knowledge of SFC coffee brewing and preparation.

Assure the opening and closing process is smooth and according to SOP.

Assure the cashier operation process is smooth and according to SOP.

Assure the marketing promotion implement correctly in outlet.

To monitor and assure daily cashflow of outlet is accurate and healthy.

Count and verify daily sales at the end of the day and proceed to bank-in according to SOP.

Manage and monitor the growth and profit of outlet.

Plan and schedule store labour effectively.

Plan and schedule stock effectively.

Assure the stock ordering and receiving is correct and in good condition.

To train, guide and supervise staff’s work and development, and provide advise for poor performance staff.

Identify business opportunities to maximize sales.

Maintaining store cleanliness and housekeeping.

Provides the best and quality service and to drive the team to practice the same.

Assist Outlet Manager/Area Manager on paperwork and reporting process.

SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

Have experienced at least 2 years in coffee chain industry.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as a barista?

In 1997, a homegrown coffee company with a simple yet noble mission was created. That company was SF Coffee, and their mission was to serve the best coffee in town.

SF Coffee are one of the few non-franchised American-founded specialty coffee brands in Malaysia who roast their own coffee to ensure the utmost freshness.

San Francisco Coffee Sdn Bhd was acquired by Envictus on 28 March 2016. The number of outlets then grew from 28 to 50 which now includes presence not only in the Klang Valley, but also Negeri Sembilan & Penang. In 2017 the brand was given a new look to stay fresh in the ever-growing specialty coffee industry.

In 1997, a homegrown coffee company with a simple yet noble mission was created. That company was SF Coffee, and their mission was to serve the best coffee in town.

SF Coffee are one of the few non-franchised American-founded specialty coffee brands in Malaysia who roast their own coffee to ensure the utmost freshness.

San Francisco Coffee Sdn Bhd was acquired by Envictus on 28 March 2016. The number of outlets then grew from 28 to 50 which now includes presence not only in the Klang Valley, but also Negeri Sembilan & Penang. In 2017 the brand was given a new look to stay fresh in the ever-growing specialty coffee industry.

In 1997, a homegrown coffee company with a simple yet noble mission was created. That company was SF Coffee, and their mission was to serve the best coffee in town.

SF Coffee are one of the few non-franchised American-founded specialty coffee brands in Malaysia who roast their own coffee to ensure the utmost freshness.

San Francisco Coffee Sdn Bhd was acquired by Envictus on 28 March 2016. The number of outlets then grew from 28 to 50 which now includes presence not only in the Klang Valley, but also Negeri Sembilan & Penang. In 2017 the brand was given a new look to stay fresh in the ever-growing specialty coffee industry.