Assistant Outlet Manager

Shangri-La Group; Kuala Lumpur; On-site; MYR 56,000 - 100,000; Full time

Job summary

Traders Hotel by Shangri-La in Kuala Lumpur is seeking a dynamic Assistant Outlet Manager to oversee service standards, ensure food quality and safety, and lead staff training and development within the Food & Beverage department.

You will collaborate with the Kitchen and HR to drive training, maintain HACCP compliance, and communicate with a positive leadership attitude to motivate the team and deliver memorable guest experiences.

Qualifications

• Graduate in Diploma in Tourism/ Hospitality/ Hotel Management.
• Good command in writing & speaking English. Able to speak other languages will be an added advantage.
• Excellent in Beverage knowledge.
• With a minimum of three (3) years working experience in similar capacity.
• Outgoing and people oriented, cooperative, adaptable.
• Good in computer literate, and flexibility in working hours.
• Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.

Responsibilities

• To implement service standards and procedures to ensure that they are achieved and followed by proper training, supervision, and control.
• To work closely with the Chef in charge of the Kitchen on quality and cost control of food.
• To coordinate with Human Resources department and drive the ongoing training and development programs for F&B team.
• To post all current information and standing instructions on the bulletin board.
• Always communicate and present a positive leadership attitude to all colleagues in order to attain all desired goals.
• To implement, understand and follow all policies and procedures related to FSMS/ HACCP.
• Training the team to have a thorough knowledge of food and beverage service techniques

Skills

English proficiency

Beverage knowledge

People oriented

Computer literacy

Adaptable

Education

Diploma in Tourism/ Hospitality/ Hotel Management

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Traders cater to savvy, passionate travellers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.

Located at the heart of the Kuala Lumpur city Centre,Traders Hotel by Shangri-Lais looking for a dynamic, passionate, and multi-skilled talent in delivering our Asian hospitality.

Department:Food & Beverage

Reports To: Outlet Manager

Job Summary:TheAssistant Outlet Manageroversees the operation by ensuring guests service, maintaining food quality and safety standards, and leading staff training and development.

Key Responsibilities:

• To implement service standards and procedures to ensure that they are achieved and followed by proper training, supervision, and control.
• To work closely with the Chef in charge of the Kitchen on quality and cost control of food.
• To coordinate with Human Resources department and drive the ongoing training and development programs for F&B team.
• To post all current information and standing instructions on the bulletin board.
• Always communicate and present a positive leadership attitude to all colleagues in order to attain all desired goals.
• To implement, understand and follow all policies and procedures related to FSMS/ HACCP.
• Training the team to have a thorough knowledge of food and beverage service techniques

Skills and Qualification:

• Graduate in Diploma in Tourism/ Hospitality/ Hotel Management.
• Good command in writing & speaking English. Able to speak other languages will be an added advantage.
• Excellentin Beverage knowledge.
• With a minimum of three (3) years working experience in similar capacity.
• Outgoing and people oriented, cooperative, adaptable.
• Good in computer literate, and flexibility in working hours.
• Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.