Transaction Services, Assistant Manager

HSBC Holdings plc; Kuala Lumpur; On-site; MYR 89,000 - 134,000; Full time

Job summary

HSBC Bank Malaysia Berhad is looking for an experienced professional to join the Transaction Services team as Assistant Manager. The role oversees the Collateral Management Unit, ensuring accurate and timely processing, security validation and compliant documentation.

You will supervise processing, maintain records, and monitor SLAs while supporting colleagues during peak periods. Strong knowledge of lending, risk controls and operational systems is required for effective performance.

Qualifications

• Bachelor’s degree in any Arts, Science or related discipline.
• Minimum of5–7 years’ relevant experience, preferably within banking operations, credit operations or lending operations.
• Strong experience inCredit and Lending Operations, preferably within a Corporate and Institutional Banking (CIB) environment, including transaction processing, security or collateral servicing, exception management and approval or checking controls.
• Sound knowledge of operational systems and applications used in lending, credit or collateral management environments, with the ability to learn and apply role-specific systems and procedures effectively.
• Strong verbal and written communication skills, with the ability to present operational, risk and control matter clearly to colleagues and stakeholders.
• Good understanding of operational risk, internal controls, segregation of duties, regulatory requirements and control processes relevant to credit and lending operations.
• Proven track record of delivering strong customer or stakeholder service and contributing to measurable improvements in operational efficiency, process quality and risk management.
• Meticulous, organised and detail-oriented, with a strong commitment to accuracy and timely delivery.
• Committed to supporting the success of the Bank through effective teamwork, continuous improvement and a strong control mindset.

Responsibilities

• Manage and oversee the daily operational activities of the Collateral Management Unit, ensuring work is completed accurately, efficiently and within agreed service levels.
• Oversee and process activities relating to Security Validation /Security Servicing, including the review, verification and maintenance of relevant records.
• Ensure all required security and collateral documentation is received, complete, accurately checked and appropriately recorded before processing.
• Allocate, monitor and complete team tasks in line with agreed Service Level Agreements (SLAs), escalating delays, exceptions and operational risks promptly.
• Perform required maintenance and approval activities in the relevant core banking or collateral management systems, in accordance with approved procedures and delegated authorities.
• Conduct quality checks and provide appropriate oversight of processing completed by team members.
• Support colleagues across Transaction Services during periods of increased volumes, operational incidents or business continuity requirements.
• Complete end-of-day checks to confirm that required controls, reconciliations, workflow queues and outstanding activities have been appropriately addressed.
• Identify processing errors, control weaknesses and recurring issues, and support the implementation of corrective and preventative actions.
• Maintain accurate operational records and contribute to management information, reporting and service reviews.
• Promote a strong control environment by following procedures, maintaining appropriate segregation of duties and escalating issues through the correct channels.
• Support process improvements, automation and standardisation initiatives that improve service quality, efficiency and colleague or client outcomes.

Education

Bachelor’s degree in any Arts, Science or related discipline

Job description

Some careers grow faster than others.

Our COO team delivers strategic execution for Corporate and Institutional Banking (CIB) across the globe. Through transformative data and digital solutions, customer servicing, and non-financial risk expertise, this team is where problems are solved, and careers are made.

CIB COO focuses on these key priorities:

• Protecting the bank, our customers and stakeholders by enhancingour operational resilience, strengthen our control environment, and improve risk management.




• Driving operational excellence and efficiency by optimising our processes and delivering the transition to net zero in our own operations.




• Enabling business growth exceptional service by enabling our businesses to focus on our competitive advantage and deliver transformation and digitisation across the bank.

We are now inviting qualified individuals to join this team in the role of Transaction Services, Assistant Manager

Principal Accountabilities:

• Manage and oversee the daily operational activities of the Collateral Management Unit, ensuring work is completed accurately, efficiently and within agreed service levels.


• Oversee and process activities relating toSecurity Validation /Security Servicing, including the review, verification and maintenance of relevant records.


• Ensure all required security and collateral documentation is received, complete, accurately checked and appropriately recorded before processing.


• Allocate, monitor and complete team tasks in line with agreed Service Level Agreements (SLAs), escalating delays, exceptions and operational risks promptly.


• Perform required maintenance and approval activities in the relevant core banking or collateral management systems, in accordance with approved procedures and delegated authorities.


• Conduct quality checks and provide appropriate oversight of processing completed by team members.


• Support colleagues across Transaction Services during periods of increased volumes, operational incidents or business continuity requirements.


• Complete end-of-day checks to confirm that required controls, reconciliations, workflow queues and outstanding activities have been appropriately addressed.


• Identify processing errors, control weaknesses and recurring issues, and support the implementation of corrective and preventative actions.


• Maintain accurate operational records and contribute to management information, reporting and service reviews.


• Promote a strong control environment by following procedures, maintaining appropriate segregation of duties and escalating issues through the correct channels.


• Support process improvements, automation and standardisation initiatives that improve service quality, efficiency and colleague or client outcomes.

Qualifications

• Bachelor’s degree in any Arts, Science or related discipline.


• Minimum of5–7 years’ relevant experience, preferably within banking operations, credit operations or lending operations.


• Strong experience inCredit and Lending Operations, preferably within a Corporate and Institutional Banking (CIB) environment, including transaction processing, security or collateral servicing, exception management and approval or checking controls.


• Sound knowledge of operational systems and applications used in lending, credit or collateral management environments, with the ability to learn and apply role-specific systems and procedures effectively.


• Strong verbal and written communication skills, with the ability to present operational, risk and control matter clearly to colleagues and stakeholders.


• Good understanding of operational risk, internal controls, segregation of duties, regulatory requirements and control processes relevant to credit and lending operations.


• Proven track record of delivering strong customer or stakeholder service and contributing to measurable improvements in operational efficiency, process quality and risk management.


• Meticulous, organised and detail-oriented, with a strong commitment to accuracy and timely delivery.


• Committed to supporting the success of the Bank through effective teamwork, continuous improvement and a strong control mindset.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation needed will be prioritized.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Malaysia Berhad