Assistant Manager - Quality Assurance & Quality Control

FGV IFFCO SDN BHD; George Town; On-site; MYR 180,000 - 240,000; Full time

Job summary

FGV IFFCO SDN BHD in Penang, Malaysia, is seeking an Assistant Manager - Quality Assurance & Quality Control to lead QA/QC activities, oversee lab operations, and ensure compliance with ISO 9001, HACCP, GMP, Halal, RSPO, MSPO and other standards. The role drives continuous improvement, customer quality management, and cross-functional collaboration with blending, production and packing teams.

The ideal candidate holds a related bachelor's degree and 5–7 years of QA/QC experience, with at least 3

Qualifications

• Bachelor's degree in a relevant science/engineering field.
• 5–7 years in QA/QC in edible oils/food manufacturing.
• 3+ years in a leadership/managerial role.
• Hands-on lab operations and blending experience.
• Experience with customer audits and quality improvement.

Responsibilities

• Lead and manage QA/QC activities to ensure product quality and regulatory compliance.
• Oversee daily laboratory operations and testing accuracy.
• Coordinate blending with Production and Packing to meet specs.
• Handle customer complaints and lead root-cause analysis.
• Drive ISO 9001, HACCP, GMP, Halal, RSPO/MSPO, BRCGS and related standards.

Skills

QA and QC Management

Leadership

Root Cause Analysis

Laboratory Oversight

Customer Quality Management

Education

Bachelor's Degree in Chemistry, Food Science, Food Technology, Chemical Engineering or related discipline

Job description

Assistant Manager - Quality Assurance & Quality Control

Lead and manage all QA/QC activities to ensure products consistently meet company specifications, customer requirements and regulatory standards.

Ensure incoming raw materials, packaging materials, processing aids, work-in-progress and finished goods comply with approved specifications.

Oversee quality checks throughout the manufacturing, blending, packing and dispatch processes.

Review product quality performance and implement necessary improvement actions.

Lead investigations into quality deviations, non-conforming products and process abnormalities.

Ensure corrective and preventive actions are effectively implemented and monitored.

Monitor and reduce customer complaints, product rejects and quality losses.

2. Laboratory Management

Manage daily laboratory operations and ensure timely completion of all testing activities.

Ensure accurate analysis of raw materials, intermediate products and finished products.

Review and approve laboratory results prior to product release.

Ensure laboratory equipment is properly maintained, calibrated and verified.

Evaluate, validate and verify analytical testing methods.

Ensure effective management of laboratory records, reports and documentation.

Monitor laboratory performance and identify opportunities for improvement.

3. Blending Operations

Lead and supervise blending activities to ensure products meet required formulations and specifications.

Coordinate closely with Production, Planning and Packing departments to ensure blending schedules are achieved.

Ensure blending operations are conducted efficiently and according to approved procedures.

Monitor blend quality and authorize adjustments where necessary.

Investigate and resolve blending-related quality issues.

Ensure proper documentation of blending activities and records.

4. Customer Quality Management

Handle customer complaints, product quality concerns and investigation activities.

Lead root cause analysis and recommend corrective actions.

Monitor complaint trends and implement preventive measures.

Support customer visits, quality reviews and customer audits when required.

Maintain effective communication with customers on quality-related matters.

5. Food Safety & Compliance

Ensure food safety and product integrity requirements are maintained throughout operations.

Support implementation and maintenance of ISO 9001, FSSC22K, BRCGS, HACCP, GMP, Halal, RSPO and MSPO requirements.

Monitor compliance with statutory, regulatory and customer requirements.

Participate in food safety risk assessments and quality improvement initiatives.

Ensure traceability and product recall procedures remain effective.

6. Audit, Certification, Product Quality Monitoring & Compliance

Support the implementation and maintenance of Quality Management Systems (QMS), Food Safety Management Systems (FSMS), and certification requirements within operational areas.

Ensure compliance with quality procedures, product specifications, and food safety requirements.

Participate in internal, customer, and certification audits as auditee or departmental representative.

Implement corrective and preventive actions arising from audit findings, customer complaints, and non-conformities.

Coordinate with the Certification & QMS team to ensure ongoing compliance with relevant standards.

Drive continuous improvement initiatives relating to product quality, process efficiency and customer satisfaction.

Lead cross-functional problem-solving activities.

Utilize quality tools such as Root Cause Analysis (RCA).

Support achievement of divisional objectives and Key Result Areas (KRA).

Promote a quality-conscious culture throughout the organization.

8. People Management

Lead, supervise and develop QA/QC, Laboratory and Blending personnel.

Allocate daily tasks and resources to ensure operational effectiveness.

Conduct performance evaluations and provide coaching where necessary.

Identify training requirements and provide on-the-job training.

Promote teamwork, discipline and good laboratory practices.

9. Reporting & Documentation

Prepare monthly quality performance reports for Management review.

Analyze quality trends and recommend improvement actions.

Ensure accurate maintenance of quality records and reports.

Communicate quality performance and key issues to Management regularly.

Maintain proper documentation for quality and blending operations.

Qualifications

Education

Bachelor's Degree in Chemistry, Food Science, Food Technology, Chemical Engineering or related discipline.

Experience

Minimum 5 - 7 years of experience in Quality Assurance and Quality Control within vegetable oils & fats, edible oils, palm oil refinery, specialty fats or food manufacturing industry.

Minimum 3 years in a leadership or managerial role.

Hands-on experience in laboratory operations and blending processes.

Experience in customer audits, complaint handling and quality improvement initiatives.

Knowledge & Technical Skills

Vegetable Oils & Fats Processing

Blending Operations

Laboratory Analysis & Testing Methods

ISO 9001

HACCP

GMP

Halal

RSPO

MSPO

BRCGS

GMP +

ISCC

KOSHER

FSSC22K

Manufacturing, Transport & Logistics 101-1,000 employees

FGV IFFCO is a joint venture between FGV Global Ventures Holdings Sdn Bhd and IFFCO Holdings Limited, blending FGV's plantation expertise with IFFCO's consumer goods and food products knowledge. The company manages the entire palm oil value chain, from cultivation to distribution, offering a diverse range of palm and palm kernel-based oils and fats for global markets. FGV IFFCO emphasizes sustainability and partnerships with farmers, who play a crucial role in palm oil production. The company has expanded its refining and processing operations to China, Indonesia, Turkey, and the United States, strengthening its global presence in the oils and fats industry.

FGV IFFCO is a joint venture between FGV Global Ventures Holdings Sdn Bhd and IFFCO Holdings Limited, blending FGV's plantation expertise with IFFCO's consumer goods and food products knowledge. The company manages the entire palm oil value chain, from cultivation to distribution, offering a diverse range of palm and palm kernel-based oils and fats for global markets. FGV IFFCO emphasizes sustainability and partnerships with farmers, who play a crucial role in palm oil production. The company has expanded its refining and processing operations to China, Indonesia, Turkey, and the United States, strengthening its global presence in the oils and fats industry.