Assistant Manager, Payment Services M/F

CACEIS; Malaysia; On-site; MYR 70,000 - 100,000; Full time

Job summary

CACEIS Malaysia in IOI City, Putrajaya, is seeking an experienced Payments Operations Specialist to manage day-to-day processing of clean cash payments for clients, in both SWIFT and non-SWIFT channels, within Custody & Cash Clearing.

You will work with Risk, Compliance and Change programs, support Luxembourg team hours 09:00–18:00 local, and partner with internal and external stakeholders to ensure accuracy, timeliness and strong controls. 3-5 years of experience required.

Qualifications

• 3-5 years of related experience in payments and cash management.
• Knowledge of SWIFT, market practices, and payments platforms.
• Experience with NXG and core custody platforms (OLIS, Caciopay, WINGS, SAA, Sideview).

Responsibilities

• Process cash payments daily, ensuring accuracy and timely settlement.
• Adhere to procedures, risk controls, and regulatory requirements.
• Collaborate with internal teams and external sub-custodians.
• Assist with audits and reporting; support governance and risk initiatives.
• Onboarding and guiding new staff; capacity planning.

Skills

Communication

Risk management

Attention to detail

Analytical skills

Decision making

Education

Bachelor's degree

Tools

NXG

OLIS

Caciopay

WINGS

SAA

Sideview

Job description

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

You will be responsible on day-to-day processing of CACEIS clients clean cash payment instructions through both swift and non-swift channels which comes under Custody & Cash Clearing. The role is to deliver specific services to external and internal stakeholders with high level of quality, efficiency and fostering a client first mind-set. You will be responsible to define an appropriate control and governance to support the operations and to meet the regulatory requirements, closely working with Risk, Compliance and Change programs to support group’s initiative as well as assist with Internal and External Audit and Regulatory requirements. You will be supporting Luxembourg team, 09:00 – 18:00 hours local time.

What will you do?

• Perform processing of clean cash payments (Pre- and Post-Execution) on a daily basis: input, verify, validate and reconcile either electronically or manually across sub-custodians.
• Ensure adherence to desk operating procedures, control framework, escalation protocol, risk and regulatory compliance of processing activities.
• Deliver a high accuracy rate and timeliness to ensure superior quality of service to our clients.
• Continuous monitoring of cash payments operation team mailboxes and executions manual payments in accordance with instructions/ queries received and do the required follow ups without delay.
• Work collaboratively with both internal [TPFX, Cash investigation, Cash Management, Fund Accounting, PERES and other CACEIS business units] and external stakeholders [Sub custodians/ agents] to ensure the operating model is robust and the risk is mitigated.
• Perform investigation of cash breaks and provide resolution within agreed timeline.
• Ensure focus on sharing the best practices within the team and reporting weak controls/ slippages to CPO management team.
• Contribute to CP projects and initiatives [through ideas/ suggestions] to help improve process and control.

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Supplementary Information

What will you do? (continuation)

• Manage new staff on-boarding and provide oversight and direction to the employees in the department in accordance with the organization's policies and procedures and assist manager in capacity planning.
• Mitigate financial/reputational risk by ensuring appropriate procedures and controls are developed and maintained in compliance with regulatory requirements or company policies. Ensure adherence to all regulations, policies and procedures.
• Ensure to provide direct support and value to the business through initiatives that result in greater effectiveness and efficiency.

Geographical area

Asia, Malaysia

City

Bachelor Degree / BSc Degree or equivalent

Tertiary education in relevant background - Investment, Business Administration, Accounting, etc.

Level of minimal experience

3-5 years

Experience

• Knowledge of payments, market and industry practice (SWIFT)
• Extensive operational knowledge / experience in Transaction Management, Corporate Actions, Foreign Exchange, Cash Payments, Shareholder Services, Fund Accounting or equivalent.
• Conversant and have worked with platforms such as NXG and familiar with core custody platforms: OLIS, Caciopay, WINGS, SAA and Sideview.

Required skills

• Good communication, presentation, interpersonal and networking skills with a proven track record of dealing with clients and colleagues.
• Risk management and mitigation focus.
• Excellent attention to detail and strong analytic skills. Excellent decision making & problem-solving skill.

Languages

General information

Entity

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors.

Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services.

CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024).

By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities.

Entity

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors.