Assistant Manager, Mortgage Specialist

HSBC Bank Malaysia Berhad; Kuala Lumpur; Sur place; MYR 90 000 - 150 000; Plein temps

Avantages offerts par ce poste

Wellbeing Amenities

Dental & optical allowance

Paternity & maternity leaves

Medical insurance coverage

Résumé du poste

HSBC Bank Malaysia Berhad is hiring an Assistant Manager, Mortgage Specialist within International Wealth and Personal Banking. You will work with colleagues to deliver wealth management solutions and drive mortgage sales in a fast-paced environment.

Responsibilities include building strong client relationships, presenting suitable loan options, and collaborating with internal teams to ensure compliant, timely service. Prior experience in banking sales and team leadership is preferred.

Qualifications

• Minimum 3 to 5 years of experience in Banking sales or Mortgage sales with team lead experience preferred.
• Excellent interpersonal skills with the ability to communicate effectively at all levels of the organization.
• Proven ability to execute tactical sales plans and strong problem-solving skills.
• Able to work independently, self-driven and results-focused.
• Demonstrated experience in acquiring affluent segment with strong products knowledge in Cards, Loan and Borrowing products.
• Strong analytical skills with the ability to identify customer acquisition trend and opportunities.
• Immediate right to work locally and no relocation needed will be prioritized.

Responsabilités

• Achieve performance expectations and drive mortgage sales and bottom line.
• Present suitable loan options to clients and explain features clearly.
• Foster relationships with high-potential customers and manage key accounts.
• Coordinate with internal teams to ensure compliant, timely service and delivery.
• Handle escalated customer complaints with timely and professional resolution.
• Deliver outcomes aligned with HSBC values and code of conduct.

Connaissances

Mortgage sales

Banking sales

Team leadership

Interpersonal skills

Problem solving

Independent worker

Results-driven

Affluent clients

Analytical skills

Description du poste

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.

We are currently seeking ambitious individuals to join our International Wealth and Personal Banking (WPB) team in the role of Assistant Manager, Mortgage Specialist working together with colleagues to display HSBC Values and achieve Vision to become the world’s leading international Bank.

Achieve performance expectations and contribute towards the mobile sales’ business and bottom line, in line with the IWPB strategic direction.

Building a high-performance sales culture and execute tactical action plans & sourcing potential clients for new business opportunities to grow affluent segments customer

Accelerate business growth and enhance customer experience by conducting impactful client presentations and fostering relationship with high-potential customers

Handle escalated customer complaints with timely and professional resolution

Deliver fair outcomes for our customers and maintain personal conduct that is in line with HSBC values and code of conduct

Develop and maintain positive working relationships with internal teams, branch staffs and external stakeholders to support business objectives

Act as a bridge between frontline staffs, management and cross functional departments to ensure smooth execution and alignment with Bank’s direction

Driving, Equality, Diversity and Inclusion within all relationships to have an inclusive environment toward both colleagues and customers

Ensure 100% completion of mandatory training within deadlines

Responsible for creating a positive staff morale, motivation and actively manages performance of the sales team

To safeguard the Bank from loss and always protects the Bank reputation

Understand and adhere to regulations and regulatory guidance that apply to my role, promptly reporting any breaches in accordance with local procedures.

Maintain sufficient and effective processes and controls by identifying and mitigating risks and ensure timely escalation and resolution of all control issues and reputation risks.

Ensure adherence to applicable Global, regional and country standards and policies

Deliver fair outcomes for customers and support the orderly and transparent operation of financial market

Qualifications - External

Minimum 3 to 5 years of experience in Banking sales or Mortgage sales with team lead experience preferred

Excellent interpersonal skills with the ability to communicate effectively at all levels of the organization

Proven ability to execute tactical sales plans and strong problem-solving skills

Able to work independently, self-driven and results-focused

Highly motivated and flexible in working across complex cross-functional work structures within the bank and externally with regulators, business partners and industry committee

Demonstrated experience in acquiring affluent segment with strong products knowledge in Cards, Loan and Borrowing products

Strong analytical skills with the ability to identify customer acquisition trend and opportunities

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.

Opening up a world of opportunity.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Malaysia Berhad

HSBC Bank Malaysia is the largest international bank in Malaysia, with over 54 branches across the country, our services extend from Conventional to Islamic banking facilities covering personal financing and wealth management.

Since opening its doors back in 1884, HSBC has pioneered the banking industry by introducing Malaysia's first ATM and launched the world’s first PC-based banking platform, Electronic Touch Banking and Hexagon.

HSBC Bank Malaysia is the largest international bank in Malaysia, with over 54 branches across the country, our services extend from Conventional to Islamic banking facilities covering personal financing and wealth management.

Since opening its doors back in 1884, HSBC has pioneered the banking industry by introducing Malaysia's first ATM and launched the world’s first PC-based banking platform, Electronic Touch Banking and Hexagon.

Perks and benefits

• Wellbeing Amenities
• Miscellaneous, dental, optical allowance
• Competitive paternity and maternity leaves
• Industry competitive Medical Insurance coverage

What can I earn as a Mortgage Specialist