Mortgage Senior Specialist

HSBC Holdings plc; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

HSBC Holdings plc in Malaysia invites applications for a Mortgage Senior Specialist within International Wealth and Personal Banking. You will grow the mortgage business, cross-sell retail banking products, and refer Premier customers to appropriate bankers, while delivering high standards of service.

The role requires 2–3 years in mortgage products, strong relationship management, and the ability to analyze financial priorities for mass affluent clients.

Qualifications

• SPM is the minimum education requirement.
• 2–3 years of mortgage product experience in banks or financial institutions.
• Proven ability in managing customer relationships and referrals.
• Knowledge of financial planning and mass affluent needs.

Responsibilities

• Grow the mortgage business and cross-sell retail banking products.
• Refer potential Premier customers to Premier Relationship Banker or Managers.
• Meet and strive to exceed individual sales performance targets.
• Lead the Personal Banking proposition to identify opportunities and meet client needs.
• Grow the customer portfolio by generating mortgage business and referrals.
• Collaborate with branch staff to ensure continuous inward referrals.
• Maintain high standards of sales and service levels and accurate data handling.
• Ensure compliance with Sales Quality Standards and procedures.

Skills

Mortgage products

Customer relationship management

Sales skills

Communications

English and local language

Education

SPM

Job description

GCB6

Some careers open more doors than others.

If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC International Wealth and Personal Banking.

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.

We are currently seeking ambitious individuals to join our International Wealth and Personal Banking (WPB) team in the role ofMortgage Senior Specialistworking together with colleagues to display HSBC Values and achieve Vision to become the world’s leading international Bank.

Principal Responsibilities:

• Responsible to grow the Mortgage business, cross-sell retail banking products, and refer potential Premier customers to PremierRelationship Banker or Managers.
• Consistently meet individual performance expectation and strive to achieve highest sales performance.
• To lead the Personal Banking proposition to ensure opportunities are identified and customer needs are met effectively, maximising all available resources.
• To ensure the growth of customer portfolio by generating mortgage business and referring Premier and Wealth needs to the branch.
• The job holder will work closely with the branch Primary Banker, PremierRelationship Banker and Managers to ensure continuous inward referrals for mortgage needs.
• To ensure high standard of sales and service levels are met by providing excellent customer engagement and experience journey as per the bank’s standard.
• To ensure all customers information are acquired, updated, stored and maintained accurately.
• To ensure the requirements of the Sales Quality Standards are met by minimizing errors and breach.
• To ensure all operational procedures are maintained within stipulated guidelines/regulations, audit requirements, compliance and other procedure manuals pertaining to the job.

Qualifications - Internal

• A minimum requirement of SPM is needed for this role.
• At least 2-3 years of experience in mortgage products in banks or financial institution is required.
• Proven ability in customer relationship management.
• Ability to analyze financial priorities and influence customers to take appropriate action to meet their needs.
• A broad knowledge of financial planning and defining customer needs.
• An understanding of the needs of the mass affluent customer segment in general.
• A full understanding ofreferral processes.
• An understanding of the Mortgage, Advance and Premier Propositions.
• Excellent sales management skills andexcellent understanding of customer need.
• Customer driven with a strong focus on quality of service.
• Strong interpersonal communication skills.
• AProficient in English and local language.
• Attain appropriate professional and regulatory qualifications as required by market.
• Only Malaysians are encouraged to apply.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.