Assistant Manager, Customer & Logistics Development (CLD)

Mondelēz International; Selangor; On-site; MYR 120,000 - 180,000; Full time

Job summary

Mondelēz International in Malaysia seeks a customer-facing supply chain performance and optimization executive to interface between customers, Sales and Supply Chain, driving collaboration and productivity in daily operations.

This role emphasizes process improvement, cost optimization, and building strong partnerships to deliver mutually beneficial outcomes while leading cross-functional initiatives across the supply chain.

Qualifications

• Bachelor’s degree in supply chain management, analytics or related field.
• Experience in customer service management, supply chain analytics, or logistics development, preferably FMCG.
• 5–7 years experience preferred but open to young talent.
• Proficiency in Excel and data analysis.
• Strong analytical, problem-solving and communication skills.

Responsibilities

• Analytics & reporting on key KPIs (e.g., SAMBC, inventory, trade returns).
• Data analysis and presentation of insights for stakeholders.
• Root-cause analysis with actionable corrective/preventive actions.
• Ensure data accuracy in reporting for customer engagement meetings.
• Cross-functional collaboration and stakeholder management.
• Collaborate with customers on forecasting and stock reservations.
• Coordinate and execute supply chain optimization initiatives.
• Lead distributor warehouse audits and stock counts.

Skills

CS&L experience

Customer experience

FMCG experience

Analytical skills

SAP proficiency

MS Office

Communication skills

Productivity focus

Team player

Education

Bachelor’s degree in supply chain/analytics

Tools

SAP

Excel

MS Office

Job description

Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. This role is a customer facing supply chain performance and optimization executive. AM CLD is a strategic position focused on enhancing supply chain efficiency and fostering growth through collaboration with strategic customers and distributors. This role is the interface between our customers, Sales & supply chain to drive collaboration to enhance customer relationship & delivery productivity through supply chain collaboration The role emphasizes process improvement, cost optimization, and building strong partnerships to drive mutually beneficial outcomes, while ensuring a seamless collaboration of daily operations to the relevant teams. This role offers unique experience to drive improvement initiatives.

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge: Experience in CS&L and with customers Experience in fast-moving consumer goods or consumer packaged goods company Strong analytical and problem solving skills SAP knowledge and expertise in MS Office Customer orientation, strong influencing and communication skills Strong focus on delivering productivities, service and KPIs Team player, accountable, proactive thinking, flexibility

Key Responsibilities

• Analytics & reporting
• Data Analysis and presentation of analysis finding/insights for relevant KPIs such as but not limited to SAMBC reports, inventory analysis, trade return
• Perform root cause analysis with proposal of actionable corrective preventative action plans to ensure performance and process improvements basis of data analysis finding
• Ensure Data accuracy in reporting and support preparation for customer engagement meetings
• Cross-functional Collaboration & Stakeholder Management
• Foster a relationship with customer’s supply chain team to establish seamless collaboration on supply chain continuous improvement
• Collaboration planning with MT customer- customer joint forecasting and collaborating with OTC/Sales on stocks reservation
• Collaborate with customers on timely SKU master data update in customers
• Executing strategical action plan to improve SAMBC & AGS
• Ensuring seamless product delivery to avoid service issues in collaboration with OTC and Logistic team
• Supply chain efficiency activities
• Assist CS&L team by collecting, analyzing and summarizing data that will contribute to the development of re-engineering methods to improve processes, reduce risks, increase controls and reliability
• Lead on coordinating & executing key supply chain optimization initiatives such as RTM change to direct plant dispatch
• Work cross functionally to maximize service and minimize customer disruption focusing specifically for AGS & SAMBC customers
• Lead/Support distributor warehouse audit
• Lead/support distributor joint stock count

Qualifications

• Bachelor’s degree in supply chain management, Business Analytics, Statistics, or a related field
• Experience with customer service management, supply chain analytics, customer logistic & development, project management, productivity or a similar role, preferably within a fast-moving consumer goods (FMCG) environment.
• Preferably experienced candidate with 5-7years experience but open for young talent
• Proficiency in excel
• Excellent analytical, problem-solving, and communication (written, verbal & presentation) skills
• Strong administrative and organizational ability
• Analytical approach to problem solving
• Ability to work collaboratively in a cross-functional environment and manage multiple priorities.
• Strong attention to detail and a commitment to data accuracy
• Travel Flexibility (short travel, local outstation) if required
• Good to have knowledge in iL6S tools, good warehouse practice, vendor managed inventory (VMI) concepts, SAMBC (service measured by customer) analytic, Advantage group Survey (AGS) concept
• No Relocation support available

Business Unit Summary

Mondelēz International in Southeast Asia is in five countries serving 19 markets with more than 18 nationalities and 7,500 employees. This group is emerging as one of the fastest growing regions in Asia, the Middle East and Africa, and we are proud of consistently producing high quality products in nine manufacturing sites. We are market leaders in key snacking categories, making and selling brands like Oreo and Tiger biscuits, Kinh Do mooncakes, Jacob’s crackers, Cadbury Dairy Milk chocolate, Tang powdered beverage, Halls candy and Eden cheese. We set the benchmark in being a responsible business and contributing to the communities in which we operate. Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type Regular Customer Collaboration (CLD) Customer Service & Logistics At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity!