Assistant Manager, Customer & Logistics Development (CLD)

Mondelez International Inc.; Selangor; On-site; MYR 78,000 - 134,000; Full time

Job summary

Mondelēz International in Southeast Asia seeks a customer facing supply chain performance and optimization executive to enhance efficiency and foster growth through collaboration with strategic customers and distributors.

This role interfaces between customers, Sales & supply chain to drive collaboration and improve delivery productivity through data-driven process improvements and partnerships. The position emphasizes cost optimization and continuous improvement to deliver mutual outcomes.

Qualifications

• Bachelor's degree in supply chain management, Business Analytics, Statistics, or a related field.
• Experience with customer service management, supply chain analytics, customer logistics & development, project management, productivity or a similar role, preferably within FMCG.
• Proficiency in Excel, Excellent analytical, problem-solving, and communication (written, verbal & presentation) skills.
• Strong administrative and organizational ability.
• Analytical approach to problem solving.
• Ability to work collaboratively in a cross-functional environment and manage multiple priorities.
• Strong attention to detail and a commitment to data accuracy.
• Travel flexibility (short travel, local outstation) if required.
• Knowledge in iL6S tools, warehouse best practices, VMI concepts, SAMBC analytics, AGS concepts

Responsibilities

• Analytics & reporting
• Data analysis and presentation of insights for KPIs (e.g., SAMBC, inventory, trade return)
• Root cause analysis with corrective action plans
• Ensure data accuracy in reporting and support for customer engagement meetings
• Cross-functional collaboration & stakeholder management
• Foster relationships with customer supply chain teams for seamless collaboration
• Coordinate MT customer joint forecasting with OTC/Sales on stock reservations
• Collaborate on timely SKU master data updates
• Execute strategic actions to improve SAMBC & AGS
• Support distributor warehouse audits and stock counts

Skills

CS&L experience with customers

FMCG experience

Analytical skills

SAP knowledge

MS Office

Customer orientation

Communication skills

Productivity focus

KPIs

Team player

Proactive thinking

Flexibility

Education

Bachelor's degree in supply chain management

Business Analytics or Statistics

Tools

SAP

MS Office

Job description

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

This role is a customer facing supply chain performance and optimization executive. AM CLD is a strategic position focused on enhancing supply chain efficiency and fostering growth through collaboration with strategic customers and distributors. This role is the interface between our customers, Sales & supply chain to drive collaboration to enhance customer relationship & delivery productivity through supply chain collaboration The role emphasizes process improvement, cost optimization, and building strong partnerships to drive mutually beneficial outcomes, while ensuring a seamless collaboration of daily operations to the relevant teams. This role offers unique experience to drive improvement initiatives.

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Experience in CS&L and with customers
• Experience in fast-moving consumer goods or consumer packaged goods company
• Strong analytical and problem solving skills
• SAP knowledge and expertise in MS Office
• Customer orientation, strong influencing and communication skills
• Strong focus on delivering productivities, service and KPIs
• Team player, accountable, proactive thinking, flexibility

Key Responsibilities:

• Analytics & reporting
• Data Analysis and presentation of analysis finding/insights for relevant KPIs such as but not limited to SAMBC reports, inventory analysis, trade return
• Perform root cause analysis with proposal of actionable corrective preventative action plans to ensure performance and process improvements basis of data analysis finding
• Ensure Data accuracy in reporting and support preparation for customer engagement meetings
• Cross-functional Collaboration & Stakeholder Management
• Foster a relationship with customer's supply chain team to establish seamless collaboration on supply chain continuous improvement
• Collaboration planning with MT customer- customer joint forecasting and collaborating with OTC/Sales on stocks reservation
• Collaborate with customers on timely SKU master data update in customers
• Executing strategical action plan to improve SAMBC & AGS
• Ensuring seamless product delivery to avoid service issues in collaboration with OTC and Logistic team
• Supply chain efficiency activities
• Assist CS&L team by collecting, analyzing and summarizing data that will contribute to the development of re-engineering methods to improve processes, reduce risks, increase controls and reliability
• Lead on coordinating & executing key supply chain optimization initiatives such as RTM change to direct plant dispatch
• Work cross functionally to maximize service and minimize customer disruption focusing specifically for AGS & SAMBC customers
• Lead/Support distributor warehouse audit
• Lead/support distributor joint stock count

Qualifications:

• Bachelor's degree in supply chain management, Business Analytics, Statistics, or a related field
• Experience with customer service management, supply chain analytics, customer logistic & development, project management, productivity or a similar role, preferably within a fast-moving consumer goods (FMCG) environment. Preferably experienced candidate with 5-7years experience but open for young talent
• Proficiency in excel, Excellent analytical, problem-solving, and communication (written, verbal & presentation) skills
• Strong administrative and organizational ability
• Analytical approach to problem solving
• Ability to work collaboratively in a cross-functional environment and manage multiple priorities.
• Strong attention to detail and a commitment to data accuracy
• Travel Flexibility (short travel, local outstation) if required
• Good to have knowledge in iL6S tools, good warehouse practice, vendor managed inventory (VMI) concepts, SAMBC (service measured by customer) analytic, Advantage group Survey (AGS) concept

No Relocation support available

Business Unit Summary

Mondelēz International in Southeast Asia is in five countries serving 19 markets with more than 18 nationalities and 7,500 employees. This group is emerging as one of the fastest growing regions in Asia, the Middle East and Africa, and we are proud of consistently producing high quality products in nine manufacturing sites. We are market leaders in key snacking categories, making and selling brands like Oreo and Tiger biscuits, Kinh Do mooncakes, Jacob's crackers, Cadbury Dairy Milk chocolate, Tang powdered beverage, Halls candy and Eden cheese. We set the benchmark in being a responsible business and contributing to the communities in which we operate.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other charac