Assistant Manager, Command Centre

AIA Digital+ (AIAIT Beijing); Malaysia; On-site; MYR 120,000 - 180,000; Full time

Job summary

AIA Digital+ in Malaysia is seeking an experienced IT Operations professional to ensure 24/7 service availability and efficient batch, patch, and incident management within our IT Command Centre. The role requires a strong focus on system operations, monitoring, and documentation, with 5 years of relevant experience and a Bachelor's in Information Technology.

ITIL/CompTIA certifications are a plus; shift work, on-site.

Qualifications

• 5 years of experience in IT Operations, with a strong focus on System Operations.
• Bachelor's degree in Information Technology or related discipline; ITIL/CompTIA certifications are a plus.

Responsibilities

• Ensures IT service availability and minimises business impact of outages.
• Contributes to user satisfaction by ensuring services align with business needs and priorities.
• Work with senior operators to monitor IT infrastructure (servers, networks, apps).
• Perform routine system checks and maintenance for optimal functionality.
• Provide guidance and mentorship to the team per Shift Manager instructions.
• Assist shift manager to monitor, execute and manage batch jobs and troubleshoot errors.
• Coordinate patching deployment with technology support.
• Execute change management procedures and document changes.
• Support the team in identifying, troubleshooting, and resolving system incidents.
• Maintain accurate documentation for system operation.

Skills

IT Operations

System Operations

Monitoring & Troubleshooting

Analytical thinking

Clear communication

Education

Bachelor's degree in Information Technology

IT certifications (ITIL, CompTIA)

Tools

Monitoring tools

Network monitoring tools

Job description

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

With respect to multiple technology knowledge

Roles and Responsibilities

• Ensures IT service availability and minimises the AIA's business impact of IT service outages through the effective management.
• Contributes to the improvement of user satisfaction with IT services by ensuring that the arrangements remain aligned with business needs and priorities and fit for purpose.

System Monitoring & Maintenance

• Work with senior operators to perform monitoring on IT infrastructure, including servers, networks, and applications.
• Perform routine system check and maintenance to ensure optimal functionality if required
• Provide guidance, mentorship and support to the team according to the instruction from Shift Manager.

Batch Management

• Assist the shift manager to monitor, execute and manage batch jobs, ensuring their timely completion and troubleshooting any errors that may occur.

Patching Management

• Work with different technology support on patching deployment

Change Management Execution

• Execute change management procedures, ensuring changes are implemented smoothly and documented accurately.

Incident Management Support

• Support the team in identifying, troubleshooting, and resolving system incidents promptly.

Documentation

• Maintain accurate documentation for system operation

Minimum Job Requirements

Relevant Experience

• 5 years of experience in IT Operations, with a strong focus on System Operations.
• An equivalent combination of qualifications and relevant experience.

Education

• Bachelor's degree holder of university on Information Technology or related discipline
• Relevant IT certifications (e.g., ITIL, CompTIA) are a plus

Technical Skills

• Proficiency in application monitoring tools, batch processing systems, patch management, and network monitoring tools.
• Strong analytical skills with the ability to troubleshoot and resolve technical issues under pressure.
• Excellent verbal and written communication skills, with the ability to convey technical information clearly to non-technical stakeholders.

Working Conditions

• Shift Work - This position requires working in shifts on-site, including nights and weekends, to ensure 24/7 operation of the IT Command Centre.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.