Assistant Manager, Command Centre

AIA Company Limited; Malaysia; On-site; MYR 90,000 - 120,000; Full time

Job summary

AIA Company Limited is seeking an IT Operations professional to manage system operations, monitor infrastructure, and support batch processing alongside patch and change management. The role requires experience in IT operations, strong problem-solving, and the ability to communicate effectively with stakeholders.

You will work in a shift-based environment to ensure 24/7 operation of the IT Command Centre, on-site in Malaysia. A degree in IT and relevant certifications are preferred.

Qualifications

• Bachelor's degree in Information Technology or related discipline is required.
• ITIL, CompTIA certifications are a plus.
• Experience in IT operations and system monitoring is essential.

Responsibilities

• Ensure IT service availability and minimize business impact of outages.
• Improve user satisfaction by aligning IT services with business needs.

Skills

Application monitoring tools

Batch processing systems

Patch management

Network monitoring tools

Analytical skills

Communication skills

Education

Bachelor's degree in Information Technology

IT certifications e.g., ITIL, CompTIA

Tools

Monitoring tools

Batch processing systems

Patch management tools

Network monitoring tools

Job description

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

With respect to multiple technology knowledge

Roles and Responsibilities

• Ensures IT service availability and minimises the AIA's business impact of IT service outages through the effective management.
• Contributes to the improvement of user satisfaction with IT services by ensuring that the arrangements remain aligned with business needs and priorities and fit for purpose.

System Monitoring & Maintenance

• Work with senior operators to perform monitoring on IT infrastructure, including servers, networks, and applications.
• Perform routine system check and maintenance to ensure optimal functionality if required
• Provide guidance, mentorship and support to the team according to the instruction from Shift Manager.

Batch Management

• Assist the shift manager to monitor, execute and manage batch jobs, ensuring their timely completion and troubleshooting any errors that may occur.

Patching Management

• Work with different technology support on patching deployment

Change Management Execution

• Execute change management procedures, ensuring changes are implemented smoothly and documented accurately.

Incident Management Support

• Support the team in identifying, troubleshooting, and resolving system incidents promptly.

Documentation

• Maintain accurate documentation for system operation

Minimum Job Requirements

Relevant Experience

• 5 years of experience in IT Operations, with a strong focus on System Operations.
• An equivalent combination of qualifications and relevant experience.

Education

• Bachelor's degree holder of university on Information Technology or related discipline
• Relevant IT certifications (e.g., ITIL, CompTIA) are a plus

Technical Skills

• Proficiency in application monitoring tools, batch processing systems, patch management, and network monitoring tools.
• Strong analytical skills with the ability to troubleshoot and resolve technical issues under pressure.
• Excellent verbal and written communication skills, with the ability to convey technical information clearly to non-technical stakeholders.

Working Conditions

• Shift Work - This position requires working in shifts on-site, including nights and weekends, to ensure 24/7 operation of the IT Command Centre.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.