Assistant Manager

Tenaga Bakat Sdn Bhd; Ipoh; On-site; MYR 67,000 - 100,000; Full time

Job summary

Tenaga Bakat Sdn Bhd invites an experienced Front-of-House Leader to oversee client receptions, explain procedures, and manage the guest journey with warmth and poise. You will coordinate screenings, prescriptive guidance, safety responses, and schedule management, while driving wellness package sales and maintaining daily financial records.

A background in hospitality or premium wellness, excellent communication, organizational skills, and proficiency with booking software and WhatsApp are

Qualifications

• Experience in hospitality, premium retail, or high-end wellness/spa environments.
• Strong communication, scheduling/inventory, and attention to detail.
• Calm, empathetic, and decisive under pressure, focused on client comfort and safety.
• Proficient with booking software, reporting tools, and client messaging (WhatsApp).

Responsibilities

• Handle client receptions and explain procedures, communicate pricing, and conduct consultations with warmth.
• Maintain WhatsApp communications and manage the master appointment schedule.
• Operate body screening equipment and explain screening highlights to clients.
• Provide prescriptive guidance on topical formulations and record usage quantities.
• Drive wellness package sales and manage payments; maintain daily financial records.
• Oversee inventory and generate daily operational reports.
• Mentor wellness team to uphold standards and a health-conscious culture.

Skills

Communication

Scheduling

Inventory

Tech-savvy

Tools

Booking software

Reporting tools

Job description

Front-of-House Leadership: Handle client receptions, professionally explain treatment procedures, clearly communicate pricing packages, and manage consultations with warmth and poise.

Customer Journey Follow-Up: Maintain active client communication via WhatsApp, manage the master appointment schedule, coordinate follow-up sessions, and track client progress over time through re-examination comparisons.

Key Responsibilities

1. Client Consultation & Guest Journey

• Front-of-House Leadership: Handle client receptions, professionally explain treatment procedures, clearly communicate pricing packages, and manage consultations with warmth and poise.

• Customer Journey Follow-Up: Maintain active client communication via WhatsApp, manage the master appointment schedule, coordinate follow-up sessions, and track client progress over time through re-examination comparisons.

2. Technical Operations & Personalized Care

• Screening Execution: Efficiently operate body screening equipment and provide clear, reassuring explanations of screening report highlights to clients.

• Prescriptive Guidance: Match and recommend external topical application formulations based on individual report findings, and meticulously record product usage quantities.

• Safety & Incident Response: Conduct on-site safety assessments during treatments and respond immediately with appropriate protocols if a client experiences any discomfort.

3. Sales, Administration & Operational Control

• Package Conversion & Revenue: Drive sales of wellness packages, manage payment collections, and maintain accurate daily financial and transaction records.

• Inventory & Reporting: Oversee daily stock levels, ensure smooth facility operation, and compile comprehensive daily operational reports for management review.

• Team Leadership: Mentor and guide our wellness team to maintain high performance, professional standards, and a positive, health-conscious workplace culture.

Candidate Profile

• Experience: Proven operational background in hospitality, premium retail, or high-end wellness/spa environments.

• Core Competencies: Exceptional communication skills for consultations, strong organizational abilities for scheduling/inventory, and a detail-oriented approach to technical protocols.

• Composure & Care: Demonstrated ability to remain calm, empathetic, and decisive under pressure—especially regarding client comfort and on-site safety management.

• Tech Literacy: Comfortable managing booking software, reporting tools, and direct client communication channels (WhatsApp).