Assistant Maintenance Manager

Hard Rock Hotel Penang; George Town; On-site; MYR 120,000 - 180,000; Full time

Job summary

Hard Rock Hotel Penang is seeking an Assistant Maintenance Manager to oversee daily operations and guide long-term strategy for the Maintenance & Engineering teams. You will supervise the Technical Executive, Assistant AV Manager, M&E Admin Officer/Assistant, M&E Crew Leader and Crew, ensuring high standards and safe, efficient hotel operations.

You will manage rosters, conduct trainings, monitor energy use, and ensure adherence to all SOPs, policies, and ESG requirements while maintaining

Qualifications

• Diploma or Bachelor's degree in engineering with Chargeman AO qualification.
• At least 3 years of experience leading or supervising a team in hotel industry.
• Strong knowledge of Mechanical, Electrical, Plumbing, Kitchen Equipment and other trades.
• Excellent problem-solving skills and leadership abilities.

Responsibilities

• Oversee day-to-day operations of Maintenance & Engineering teams.
• Manage rosters to ensure shift coverage for M&E staff and Crew Leaders.
• Ensure adherence to Policy & Procedures, SOPs and Work Instructions.
• Conduct training, development and coaching of M&E staff to deliver consistent service.
• Handle emergencies and maintain safe and efficient hotel operations.
• Inspect guest rooms to ensure Hard Rock International standards are applied.
• Maintain inventory and ensure efficient stock controls.

Skills

Team leadership

Problem solving

Interpersonal communication

Onsite work capability

Facility management

Education

Diploma or Bachelor's degree in engineering

Chargeman AO (Low Voltage System) qualification

Job description

The Assistant Maintenance Manager is responsible to oversee day-to-day operating activities and direct long-term strategy formulation and execution through managers under your supervision (Technical Executive, Assistant AV Manager, M&E Admin Officer/Assistant, M&E Crew Leader and M&E Crew).

Responsibilities

• Managed, supervise and support the Maintenance & Engineering teams in their daily operation.
• Manage and check the roster for the Maintenance & Engineering Crew and Crew Leader to ensure consistent coverage for shifts.
• Arrange and conduct daily sound check to discuss operational matters, assignments and training topics.
• Ensure all the band members of the department to follow the Policy & Procedures, Standard Operating Procedure (SOP) and Work Instruction (WI) constantly.
• Planning and scheduling Preventive Maintenance program, corrective maintenance and project works.
• Maintain and tracking on the department checklist, log’s and documents.
• Constantly seek to identify guest needs through the Guest feedback and comments.
• Conduct training, development & coaching of all’s Maintenance & Engineering team to ensure to deliver the consistent excellent service.
• Accident Prevention and Safety - To be aware of all existing divisional job safety analysis and to strive to work in an accident-free manner and to create a safe work environment for others. To continuously look for conditions, which may endanger Band Members and Guest of the hotel and take immediate action to correct such hazardous conditions found.
• Emergencies - To be available for any emergencies and act in an Engineering capacity to protect Guests and Band Members and preserve the building and its system during an emergency. To act quickly and responsibly to return the building to its normal operating status. To inform Engineering management of such emergencies.
• Energy Conservation - To observe and analyse energy and utilities usage and to look for ways to conserve energy and report any ideas.
• Fire Alarm/Life Safety System - To monitor systems as necessary, to be full informed of the system operation and to handle emergencies involving the system. To have a working knowledge of fire sprinkler and emergency power systems.
• Undertake performance management & counselling of Maintenance & Engineering department.
• Ensure Hard Rock International (HRI), NSF & HPL audit requirement standard are being applied in all Maintenance & Engineering section.
• Ensure all ESG Policies & Procedure are follow as per Hotel Standard.
• Inspect guest rooms to ensure Hard Rock International standards are being applied.
• “HANDS ON” with Band Member’s on Problem solving and other activities.
• Regularly check and inspect Band member’s works quality and standard.
• Efficient stock controls, inventory, reduce unnecessary operational expenses or wastage through close monitoring parts issue and usage.
• Assist Engineering Admin Officer to maintain and operate the Engineering Store for smooth operation constantly.
• Be Environment friendly, reduce waste, recycle when possible and reduce whenever applicable.
• Ensure your staff and yourself have necessary hotel knowledge to answer guest questions / enquiries.
• Example; outlet operation hours, memorabilia’s and etc.
• Be an active member during organized philanthropic events.
• Perform repairs and maintenance duties on a wide variety of kitchen and refrigeration equipment such as walk-in freezers, industrial-sized steam cookers, refrigerators, ice machines, washers, ovens, dryers, dishwashers, and water coolers.

Requirements

• Diploma or Bachelor's degree in a relevant engineering field with Chargeman AO (Low Voltage System) qualification.
• At least 3 years of experience leading or supervising a team in Hotel industry.
• Strong knowledge of Mechanical, Electrical, Plumbing, Kitchen Equipment and other trades.
• Excellent problem-solving skills.
• Strong management and leadership skills.
• Excellent interpersonal and communication skills.
• Good knowledge of fire & life safety processes and procedures.
• The ability to maintain a positive attitude and maintain high morale with a team.
• The capacity to work onsite.
• The ability to work in a fast-paced environment.