Assistant Floor Manager

Dynx Holdings Sdn Bhd; Kuala Lumpur; On-site; MYR 45,000 - 89,000; Full time

Job summary

Dynx Holdings Sdn Bhd seeks an Assistant Floor Manager to oversee daily restaurant operations and lead the front-of-house team to deliver exceptional guest experiences.

You will conduct pre-service briefings, coach staff, uphold premium service standards, and welcome VIPs and regular guests while maintaining a positive and collaborative floor environment.

Qualifications

• Extensive knowledge in wine and foods.
• Ensure service standards are consistently executed.
• Maintain high attention to detail throughout every shift.
• Professional grooming standards.
• 26-35 years old.
• moderate European wine and food knowledge.

Responsibilities

• Lead and supervise the front-of-house team during service
• Conduct daily pre-service briefings
• Coach and mentor service associates
• Ensure staff maintain the restaurant's service standards
• Foster teamwork and a positive working environment
• Personally welcome VIPs and returning guests
• Build long-term relationships with regular customers
• Handle guest complaints professionally and efficiently
• Coordinate floor operations for smooth and efficient service
• Monitor reservations, table turnover, and seating flow

Skills

Wine knowledge

Service leadership

Attention to detail

Grooming standards

Job description

The Assistant Floor Manager is responsible for ensuring smooth daily restaurant operations while leading the service team to deliver exceptional guest experiences. This role combines operational excellence, leadership, and customer relationship management to uphold the restaurant's premium standards.

Key responsibilities

• Lead and supervise the front-of-house team during service
• Conduct daily pre-service briefings
• Coach and mentor service associates
• Ensure all staff maintain the restaurant's service standards
• Foster teamwork and a positive working environment
• Personally welcome VIPs and returning guests
• Build long-term relationships with regular customers
• Handle guest complaints professionally and efficiently
• Coordinate floor operations for smooth and efficient service
• Monitor reservations, table turnover, and seating flow

About you

• Extensive knowledge in wine and foods
• Ensure service standards are consistently executed
• Maintain high attention to detail throughout every shift
• Professional grooming standards
• 26-35 years old
• moderate European wine and food knowledge