Area Network Trainee - Miri

J&T EXPRESS (MALAYSIA) SDN. BHD.; Miri; On-site; MYR 78,000 - 112,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Sports (e.g. Gym)

Birthday event

Teambuilding

Paternity leave

Job summary

J&T Express (Malaysia) Sdn. Bhd. is seeking an Area Network Manager/Trainee to oversee courier operations across a defined region, leading a diverse team of drivers, couriers, and staff.

The role focuses on route optimization, KPI monitoring, and ensuring high customer satisfaction while maintaining safety and compliance. Travel across Miri and Sabah is required. Ideal candidates hold a diploma or bachelor’s degree in business, logistics, or supply chain management, with at least 1 year in

Qualifications

• Leadership and team management experience.
• Excellent communication and interpersonal skills.
• Strong time management and prioritization.
• Willingness to travel around Miri Sabah for the role.

Responsibilities

• Coordinate and manage day-to-day operations of the courier services drop point/collection point/outlet within the designated area.
• Recruit, train, and manage a team of drivers, couriers, and support staff.
• Plan and optimize delivery routes to maximize efficiency and reduce delivery times.
• Monitor KPIs such as on-time deliveries, delivery accuracy, customer satisfaction, and costs; take corrective actions.

Skills

Leadership

Communication

Time management

Travel willingness

Education

Diploma or Bachelor's degree in business/logistics/supply chain

Job description

The role of Area Network Manager/Trainee involves overseeing and managing operations within a specific geographic area or region. Area Managers play a crucial role in ensuring the efficient and effective delivery of parcels and packages, as well as maintaining high levels of customer satisfaction.

Responsibilities:-

Coordinate and manage the day-to-day operations of the courier services drop point/ collection point/ outlet within the designated area. This includes supervising sorting, routing, and delivery processes to ensure timely and accurate delivery of packages.

Recruit, train, and manage a team of drivers, couriers, and support staff. Provide leadership, guidance, and support to ensure a motivated and efficient workforce.

Plan and optimize delivery routes to maximize efficiency and reduce delivery times. Improve route planning and make real-time adjustments as needed.

Monitor and track key performance indicators (KPIs) such as on-time deliveries, delivery accuracy, customer satisfaction, and operational costs. Take corrective actions to address any performance issues.

Maintain a high level of customer satisfaction by addressing customer inquiries, concerns, and complaints. Implement strategies to enhance the customer experience and maintain strong relationships.

Ensure compliance with safety regulations and company policies. Supervise and coach all the staff on the code of conduct and all the rules & regulation set by the company e.g. arrangement for overnight parcel, fake POD (proof of delivery) and etc.

Prepare regular reports on operational performance and other relevant data for senior management. Provide insights and recommendations for continuous improvement.

Any ad-hoc task assigned by the management.

Requirements:-

A Diploma or Bachelor's degree in business, logistics, supply chain management, or a related field is often preferred. Relevant work experience may substitute for formal education.

At least 1 year of experience in logistics, transportation, or a related industry. Previous managerial or supervisory experience is highly desirable.

Strong leadership and team management skills to motivate and guide a diverse team of employees.

Excellent communication and interpersonal skills to interact with internal teams, customers, and management.

Effective time management skills to prioritize tasks and meet deadlines in a fast-paced environment.

Must be able to travel around Miri / Sabah.

Unlock job insights

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Management Trainee?
• What's the largest size team you have managed?
• Are you willing to travel for this role when required?
• How many years' experience do you have in supply chain management (SCM)?
• Do you possess or have access to your own transportation?

Logistics, Freight & Delivery Services More than 10,000 employees

J&T Express is a global logistics provider with strong presence in Southeast Asia and China, the world’s fastest-growing market. Founded in 2015, J&T Express' network spans thirteen countries, including Indonesia, Vietnam, Malaysia, the Philippines, Thailand, Cambodia, Singapore, China, Saudi Arabia, the UAE, Mexico, Brazil and Egypt.

Adhering to its "customer-oriented and efficiency-based" mission, J&T Express is committed to providing customers with integrated logistics solutions through intelligent infrastructure and digital logistics network, as part of its global strategy to connect the world with greater efficiency and bring logistical benefits to all.

J&T Express is a global logistics provider with strong presence in Southeast Asia and China, the world’s fastest-growing market. Founded in 2015, J&T Express' network spans thirteen countries, including Indonesia, Vietnam, Malaysia, the Philippines, Thailand, Cambodia, Singapore, China, Saudi Arabia, the UAE, Mexico, Brazil and Egypt.

Adhering to its "customer-oriented and efficiency-based" mission, J&T Express is committed to providing customers with integrated logistics solutions through intelligent infrastructure and digital logistics network, as part of its global strategy to connect the world with greater efficiency and bring logistical benefits to all.

Perks and benefits

• Medical
• Miscellaneous allowance
• Sports (e.g. Gym)
• Birthday event
• Teambuilding
• Paternity leave