Area Network Ops Trainee: Growth & Training Path

J&T Express; Negeri Sembilan; On-site; MYR 60,000 - 90,000; Full time

Job summary

Jora Malaysia is seeking an Area Network Operations professional to oversee daily outlet performance across the assigned region in Malaysia. You will monitor operations, analyze parcel metrics, and coordinate improvements with cross-functional teams to maintain service standards.

You will also guide outlets on system usage, delivery policies, and COD settlements while supporting expansion and conducting regular site visits to ensure compliance with standards.

Qualifications

Responsibilities

• Monitor the daily operations of outlets within the assigned area and ensure compliance with the company’s procedures and service standards.
• Track and analyse operational performance, including parcel volume, delivery success rate, complaints, delivery lead time and parcel exceptions.
• Identify operational issues and work closely with relevant teams to implement improvements.
• Coordinate the handling of customer complaints, delayed, lost, damaged and other exception parcels.
• Provide training and guidance to outlets on system usage, platform policies, delivery services, COD settlement and performance targets.
• Support outlet expansion, including identifying potential business partners and following up from initial engagement to official onboarding.
• Conduct regular outlet visits to inspect facilities, equipment, manpower and operational compliance.
• Support the achievement of regional KPIs, including parcel volume, revenue, outlet expansion and service quality.
• Work closely with Operations, Sales, Customer Service, Finance and Headquarters to resolve issues and implement company initiatives.
• Participate in structured training and job rotations to develop the skills required for future Area Network management roles.

Job description

Jora Malaysia is seeking an Area Network Operations professional to oversee daily outlet performance across the assigned region in Malaysia. You will monitor operations, analyze parcel metrics, and coordinate improvements with cross-functional teams to maintain service standards.

You will also guide outlets on system usage, delivery policies, and COD settlements while supporting expansion and conducting regular site visits to ensure compliance with standards.